Aaron Mathew

I am a committed, hard working individual that takes pride in all aspects of work Prior to experience as a assistant manager, I am organised and dependable under any circumstances Outstanding forward-thinking and alert in all unexpected situations Always positive in dwelling challenges no matter the circumstances Within my free time, I create music and DJ for significant big events and special occasions Willing to relocate: Anywhere Driver's License: Cars Eligible to work in the UK: Yes Highest Level of Education: Master's Industry: Arts & Entertainment, Call Centre, Childcare, Customer Service, Food Preparation & Service, Loading and Stocking, Logistic Support, Management, Media & Communications, Other, Real Estate, Retail, Sales, Software Development, Technology Total years of experience: 7

Duty Controller - Transport uk - London, Greater London

(2024-09)

As a Duty Controller at Transport uk, I am responsible for overseeing the day-to-day operations of the rail services, ensuring that trains run efficiently providing E-rails, safely, and on time. I coordinate with various teams, manage resources, and resolve any operational issues in real-time to ensure smooth operations. Additionally, I maintain high levels of customer satisfaction and ensure that all activities comply with safety and regulatory standards.

• Operational Oversight: I monitor and manage the daily operations of E-Rails services, ensuring all trains are running on schedule, safely, and in line with company policies and industry regulations.
• Resource Allocation: I oversee the scheduling and deployment of trains, crew, and rolling stock, ensuring that all resources are being used efficiently and effectively to meet operational demands.
• Incident Management: I respond to disruptions such as train delays, equipment failures, or emergencies, and implement contingency plans to minimize service impact. I communicate promptly and effectively with relevant teams to resolve issues.
• Safety and Compliance: I ensure that all operations comply with health, safety, and transport regulations. I monitor driver and conductor performance to ensure adherence to legal and safety requirements.
• Communication: As the main point of contact, I communicate with train crew, station staff, and other departments, providing clear instructions and updates on operational changes, incidents, and progress.
• Performance Monitoring: . I proactively take action to improve performance and ensure service delivery standards are met.
• Customer Service: I handle escalated customer inquiries or complaints with professionalism and care. In case of any disruptions, I ensure that customers are promptly informed, minimizing the impact on their journey while maintaining a high level of service.
• Documentation and Reporting: I maintain accurate records of train schedules, incidents, and performance reports. I submit detailed reports to senior management regarding the operational status, delays, and actions taken to resolve any issues.
• Emergency Response: I take charge during emergencies, such as accidents or technical failures, ensuring the safety of passengers and staff, minimizing delays, and following emergency protocols to ensure a swift and organized response.
• Skills and Qualifications: I have previous experience in rail operations or transport management, preferably in a supervisory or control role.
• I possess a strong knowledge of rail safety regulations, operational processes, and emergency procedures.
• I have excellent communication skills, allowing me to liaise effectively with internal teams and external stakeholders.
• I am adept at problem-solving and able to make quick, effective decisions under pressure.
• I am proficient in using rail operations systems, scheduling tools, and general office software.
• I take a proactive approach to monitoring and improving service performance.
• I have strong attention to detail and excellent organizational skills.
• I am able to work in a fast-paced environment and handle multiple priorities effectively.

Detention Custody Officer - Mitie - London

(2023-02 - 2024-07)

In my role, I am responsible for overseeing individuals who are detained in custody, ensuring their safety, security, and well-being. I am involved in tasks such as monitoring detainees, conducting searches, maintaining order, and following proper procedures for the handling of detainees. Additionally, I may be required to document incidents, communicate with other staff members, and follow protocols set by my organization or facility.

It is important for me to have strong communication skills, attention to detail, and the ability to handle potentially challenging situations with professionalism and empathy.

Security Dog Handler - County - London

(2022-09 - 2023-02)

working with specially trained dogs to help detect and prevent crime, find lost or missing people and protect property.

Assistant Manager - Formula one - Luton, Bedfordshire

(2022-07 - 2022-09)

• Managing day to day operations
• Keeping control of the branch by monitoring inventory in the absence of a manager
• Assessing performance of employees
• Guarantee that compliance are kept to a minimum
• Make sure customers receive best service and care
• Maintaining centres equipment cleanliness on a regular basis
• Recruit and interview employees
• Determine any training requirements for staff members to advance and develop within the company
• Phone consultations with customers regarding their vehicles
• Primary duties to cash out money out of tills at the end of each day and record profit
• Checking and ordering parts needed for motors

Head Security Officer for Amazon Data centre - Profile Security Services Ltd - Luton, Bedfordshire

(2022-02 - 2022-07)

• Securing clients data and patrolling the premises day and nights
• Monitoring cctv systems
• Tracking software
• Responding quickly within an emergency
• Creating schedules for duties in daily briefings
• Supervising and training security personnel

Property Development Manager - self employed

(2019-01 - 2022-05)

Engaging in a wide range of property related activities finding the best locations, sourcing funds, obtaining planning permission, speaking to investors about building on raw land, organising renovations or repairs or leasing property, all with the end goal of making a profit on a particular project.

Delivery Driver/ Asda - ASDA - London

(2020-02 - 2022-02)

• Putting customers as first priority delivering excellent customer service
• Loading groceries into the van I’ve been assigned to
• Fuelling
• Calling customers to give them a daily reminder to let them know when their shopping will arrive
• Checking the van for the next route
• Vehicle checks

Delivery Driver - Tesco - London

(2018-02 - 2020-02)

• Assist customers with a smile and handle deliveries
• Making sure the vehicle is road worthy by regularly inspecting it and loading it as needed
• Driving sensibly, safely and within the law

Supervisor - McDonald's - London

(2016-10 - 2018-01)

• Overseeing all operations
• Greeting customers with quality and making sure their food is delivered with speed
• Monitoring safety and hygiene
• Helping assigned departments
• Making sure tables are clean after being used and toilets are regularly checked and clean
• Training employees

Certificate of Higher Education - Business Management - Formula one (2022-02 - 2022-08)

Sir George Monoux College (2014-09 - 2015-06)

GCSE - Alexandra Park School (2009-09 - 2014-06)