Despoina Polyzoi

Motivated, experienced and passionate Duty manager with 12 years of experience in Leisure industry . As a lifeguard, pool supervisor and swim teacher i come along with daily problems, tasks and complaints within pool environment and always manage to resolve them successfully. As a personal trainer and fitness instructor who has worked in fast paced environments have gained the experience to identify customer’s needs, support sales team and create a teamwork environment.

I am able to manage any demanding situation according to company’s standards and EAP procedures.

Duty manager at Spa Residential Facilities / Educated body (2026-06 – Present)

• Open and lock facilities, ensuring areas are clean, secure and fit for activities in accordance with health and safety law
• Carry out inductions, pool and jacuzzi tests
• Prepare Sauna and steam room
• Welcome residents and make sure they check in
• Sign up new members, teach classes on weekly basis
• Be alert and capable to follow Emergency Action Plan if needed,provide First Aid
• Report any maintenance problems
• Reply to emails and requests
• Complete daily facilities checks to ensure compliance, cleanliness and presentation are to the highest standards

Senior Wellness Coach at The Club at Mapledurham (2025-11 – 2026-06)

• Open and close facilities
• Create effective exercise plans
• Supervise gym floor
• Book and carry out Inductions for new members
• Book program reviews and help members to establish new goals
• Teach HIIT, Strength and Hybrid classes on weekly basis
• Guide members to reach personalized health goals
• Responsible for Health and Safety and provide First Aid if needed
• Responsible to report any maintenance issues
• Work in collaboration with Fitness Manager to maintain team KPIs
• Deliver PT Sessions
• Assisting with sales and gym based targets
• Cover Duty manager’s shifts when needed

Sales associate / Assistant manager at Cozy Kids – Flexa (2024-05 – 2025-10)

Danish Furniture store

• Deliver excellent customer service
• Daily till operations
• Inform customers about Flexa Furniture system and create Offers
• Create weekly sales report
• Provide guidance to staff
• Take over weekly product deliveries
• Order products after customer’s requests
• Provide after sales support and handle enquiries through the phone
• Deputize the manager when needed

Duty manager at BETTER -GLL London New Barnet Leisure center (2023-04 – 2024-05)

• Oversee daily operations
• Deal with complaints and be the first point of contact for all queries
• Deliver high level of customer service
• Give tours to potential customers and navigate them through memberships and booking system
• Deal with incidents /accidents
• Provide first aid if needed
• Carry out heath and safety weekly checks
• Manage lifeguard rotations and schedules to ensure adequate coverage at all times
• Carry out all tasks in plant room (pool tests, backwash etc.)
• Opening and closing facilities,ensuring all relevant checks have been made
• Administrative duties (complete shift reports,accident and incident reports)

Casual Swim teacher at Better - GLL

• Teach all levels from toddlers to adults,foundation and development

Senior Recreation assistant – Supervisor at The American school in London (2017-04 – 2023-04)

• Ensuring safe and secure environment for employees,students and visitors
• Teach classes and supervise the gym floor
• Personal Training sessions
• Lifeguarding during PE lessons and assist PE teachers during lessons
• Assist visitors with enquires in a friendly and effective manner maintaining high standards of customer care
• Routine maintenance and cleaning of gym and swimming pool equipment
• Sign up new members –cover reception when required
• Carry out manager’s duties on weekends
• Deal with minor injuries on poolside
• Give first aid when required
• Answer inquiries for swim lessons
• set up the pool for swim galas and basketball courts for parties and sport activities
• opening /closing duties
• substitute swim teachers when needed

Fitness coach -Personal trainer at Pure Gym great Portland street (2016-03 – 2017-04)

• Teach classes- fat burn, LBT,Pure pump,Pure spin, Abs, Boot camp, circuit and HIIT. All classes created with high standards.
• Carry out inductions and help members to sign up on reception
• Supervise the gym floor
• Help new members to adopt gym environment
• Demonstrate exercises and make sure that members are using equipment correctly
• Personal training sessions

Fitness Instructor/Personal Trainer at UCS Active Hampstead (2015-03 – 2016-02)

part time

• Personal Training Sessions
• Supervise the gym floor
• Carry out inductions and body analysis tests.
• Demonstrate exercises/ help members with their plans
• Carry out pool tests
• Cover the front desk when needed
• Circuit Class instructor

Sales Assistant at Sport Direct -Oxford street (2014-10 – 2016-01)

Part Time; Running Department Footwear Specialist

Personal Trainer / Fitness Instructor at Yava exclusive gym (2013-02 – 2014-10)

• Assist member clients in establishing effective fitness goals and develop the most effective training plan to achieve these goals.
• Design exercise programs
• Cover reception and rearrange client’s appointments
• Maintain a safe and clean exercise environment
• Teaching classes of TRX and Spinning. (Group personal 2-5 persons)
• Carry out personal training sessions with MIXA Body tech (Electro stimulation) and Vibration Platform.

Club Coach at LesMills Hellas (2012-12 – 2013-02)

Supporting and coaching new and existing customers to maximize the success of the Les Mills system within their facility. Managing the facility coaching services team including guiding, coaching and mentoring to maximize the outcomes of the entire team

Gym assistant manager at JD.young Hotel (2011-08 – 2012-08)

Fixed term contract

• Creating a safe and clean exercise environment,training new staff
• Enroll new members,design exercise programs,carry out inductions, dealing with customer’s complains and queries.

Bar Tender -Team Leader at Lamp and flag pub (2011-01 – 2011-08)

• Serve, restock fridges, adhere to customer requirements, till operation
• I was responsible for the preparation of coffees, drinks and till operation according to the brand standards.

Flight Attendant at Aegean Airlines (2009-06 – 2010-10)

• I was responsible for the safety and wellbeing of the passengers, perform a smooth service during each flight within a frame time. Manage every difficult situation according to the company’s highest expectations.

Sales Assistant at Calzedonia (2009-01 – 2009-06)

• Deliver excellent customer service according to the brand standards.

Sales Assistant at Glou Shop (2005-05 – 2008-01)

• Deliver excellent customer service according to the brand standards.

Sales Assistant at Folli - Follie (2004-10 – 2005-04)

• Deliver excellent customer service according to the brand standards.

Barista at Coffee-Time Cafe (2003-06 – 2004-10)

Level 3 Foundation Diploma in People and Organizations – London school of International Business (2024-01)

Level 3 certificate in Personal Training (2012-02 – 2012-08)

Level 2 Certificate in Fitness Instructing (2011-09 – 2012-01)

Diploma in Administrative and Financial Operations; Business Management, Logistics, Accounting, and Administration – Institute of Professional Education (2002 – 2005)

Graduated of high school in Entry exams for higher education in Science, Chemistry, Mathematics,ancient and modern Greek, Statistics, Physics. (2001 – 2001)

Level 3 certificate in Personal Training – Kingston College (2012-02 – 2012-08)

Level 2 Certificate in Fitness Instructing (2011-09 – 2012-01)