Aaron Rogers

A proactive professional with extensive experience in high-trust legal and regulated environments. Proven track record supporting solicitors and their clients through complex digital property transactions and managing sensitive debt recovery processes under FCA regulations. Combines a technical eye for detail, developed through a BA in Games Art with a deep understanding of compliance and troubleshooting.

Now seeking a role within a legal or customer-centric team, with a long-term goal of progressing into Quality Assurance or Product roles.

Customer Support & Product Specialist - TritonTrak - Wetherby, Leeds

(2026-04)

• Supported customers by diagnosing and fixing issues with GPS trackers remotely, helping to get devices back online as quickly as possible.
• Booked engineers for tracker installations, removals, repairs and maintenance, making sure jobs were scheduled efficiently.
• Used Microsoft Excel daily to update records, input data, create sales orders and keep customer information accurate.
• Tested, repaired and configured tracking devices in the office before they were sent back to customers or installed.

Debt Collections Negotiator - Overdales - Leeds

(2026-01 - 2026-04)

• Handled sensitive conversations with empathy, identifying signs of vulnerability or financial hardship and following FCA guidelines to ensure customers were treated fairly and supported.
• Negotiated realistic repayment plans with customers by reviewing their financial situations and finding solutions that balanced their ability to pay with the firm's requirements.
• Maintained accurate account records by updating case notes in real-time and ensuring all correspondence met legal and data protection standards to prevent errors or disputes.
• Hit and exceeded monthly recovery targets by managing a high volume of accounts, ensuring payments were collected efficiently while maintaining a professional approach.

eCOS Support Consultant - InfoTrack - Leeds

(2024-04 - 2025-10)

• Provided technical support to solicitors and their clients for a digital platform handling sensitive property and legal documentation.
• Resolved a high volume of technical issues on first contact, minimising delays in critical legal processes.
• Reduced escalation rates through effective troubleshooting and by creating a personal knowledge base of common solutions.
• Mentored and trained new starters, accelerating their onboarding and proficiency with the support system.
• Demonstrated a strong sense of ownership in a high-trust environment, handling sensitive client data with discretion and in line with regulations

Customer Service Representative - Ocular Outcomes Limited - Leeds

(2022-11 - 2024-03)

• Served as the first point of contact for a critical emergency eye service, requiring precision and empathy under pressure.
• Accurately triaged a high volume of patients daily, ensuring they were directed to the correct clinical pathway.
• Maintained full compliance with GDPR and DPA regulations while accessing and processing sensitive patient health records.
• Utilised the CUES referral system to facilitate urgent clinical examinations, ensuring timely patient care.

BA (Hons) - Games Art - The University of Bolton (2018-09 - 2021-06)

Extended Diploma - Games Design - Leeds City College (2016-09 - 2018-07)

GCSEs - General Education - Boston Spa Comprehensive (2010-09 - 2016-07)