Aaron Trainor

I am a hardworking, dependable and trustworthy individual. I have the ability to work on my own initiative and as part of a team. I have first-rate communication skills. In all my previous employment I consistently provided a positive customer experience and superb service. I also have excellent IT skills and previous experience in administration. I am adaptable to change and quickly learn new skills required for the job at hand.

Adult Community Service Admin - Southern Health & Social Care Trust

(2025-02 - 2026-05)

• Answering patient queries by telephone
• Organising patient appointments
• Digital Champion – main point of contact for queries re: new EPIC computer system within my team, as well a attending regional meetings to update team with any changes
• Maintaining patient records and patient confidentiality

Food and Beverage Supervisor - SILKS – Darwin, Australia - Darwin, Australia

(2024-03 - 2024-09)

• Taking customer food and drinks orders in a bistro (table service) and sports bar (bar service) venue
• Memorised 30+ food menu items and offered recommendations based on customer requirements
• Expo for venue, ensuring smooth service
• Leading a team of 3-6 wait staff daily, ensuring excellent service was delivered
• Bar tender duties as required
• Set up and reset for events

Bar Tender - THE DECK BAR - Darwin, Australia

(2023-08 - 2024-06)

• Serving drinks and food to customers
• General bar duties, changing kegs etc
• Cash handling
• Placing and working deliveries
• Cocktail making, memorised 12 house cocktails as well as classics

HR Administrator - TJX - Sydney, Australia

(2023-03 - 2023-08)

• Liaising with Store and District managers regarding associate contracts
• Drafting contracts and issuing to associates
• Follow-up to ensure completion
• Assisting stores and associates with the implementation of a new time and attendance management system
• Careful input of data into various specialist systems
• Management of multiple email inboxes

Covid Vaccination Administration Team Leader - Southern Health & Social Care Trust

(2020-12 - 2022-12)

Administration Team Lead at Southern Trust Clinics assisting the delivery of the Covid 19 Mass Vaccination Programme. Managing day to day administration at the vaccination clinics - Established the Standard Operational Procedure for administration duties both in clinics and in office.

• Managing a team of 5-10 admin daily; including support on personal & work-related issues and 1:1 formal supervision sessions
• Induction of new staff and full training on procedures
• Management of rosters for admin (10+ staff) and vaccinators (100+ staff)
• Collating the training requirements of staff and ensuring up to date training records
• Co-ordinated and organised specialist clinics for vulnerable persons alongside clinical leads
• Collating data regarding numbers/groups vaccinated and created reports for management team

Digital Banking Advisor - SANTANDER

(2019-03 - 2020-10)

Digital Banking telephony specialist.

• Helping customers set up digital banking on their computer and mobile app; troubleshooting problems with online banking and digital banking app; resetting passwords
• Adhering to strict security processes and fraud checks to protect customers and their accounts
• Adhering to strict data protection and customer confidentiality
• Training buddy for new team members, including 1-to-1 coaching

Retail Key Holder - Dr Martens

(2017-11 - 2019-01)

• Identifying customer needs and selling products accordingly. Up selling additional products
• Consistently exceeding daily and monthly sales targets and other KPI's – top performing colleague on many occasions for monthly sales total
• Opening and closing store, key holder responsibility
• Cash handling on tills, including opening and closing POS as well as balancing till systems
• Visual merchandising in line with company policy and current demand
• Training buddy for new team members

Front of House Supervisor - SODEXO (Food Services)

(2016-01 - 2017-09)

Responsible for set up and general running of the FOH.

• Cash handling, including opening and balancing till systems
• Stock management and control, including ordering all stock for FOH
• Ensuring careful completion of legal documentation including food temperature records
• Training new staff to appropriate FOH standards
• Preparation of simple food items such as breakfast pots, sandwiches and salads

Food and Beverage Service - Off to Work (Events and Hospitality Agency) - London

(2014-08 - 2016-01)

• Fine Dining Food and Beverage service in venues across London, from 5* Hotels to private functions
• Bar service in various venues including the O2 Arena
• Ad-Hoc BOH work including Pot Wash