Aarsha Priya Manikkara

Results driven professional with experience in customer service, team leadership, and payroll administration. Skilled in supporting daily operations, handling customer enquiries, assisting with team coordination, and managing payroll tasks with accuracy and confidentiality. Strong communication, organisational, and problem-solving abilities, with a proven ability to work effectively in fast-paced environments and support both customers and colleagues professionally.

Team Leader (Rising Star) - TJX Europe - London

(2023-10)

• Trained and supervised team to deliver on store sales targets.
• Delivered quality service with friendly and professional demeanour.
• Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Resolved complex customer enquiries, disputes and complaints.

Payroll Administrator - Tesco - London

(2015-09 - 2020-05)

• Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
• Supported staff with clerical tasks for well-maintained office administration.
• Oversaw administration of time clock and attendance systems, monitoring for accuracy and time-theft.
• Reviewed approved hours to verify payment accuracy.

Bachelor of Arts: Honours - Business Management And Finance - University of Westminster (2020)