Aasim Umar
Domestic Gas Engineer
Hire this person
Send a job offer directly to this candidate
About
Recently qualified ACS Domestic Gas Engineer with CCN1, CENWAT, CKR1, HTR1, MET1 and CPA1 certifications. During training I gained hands-on experience servicing domestic boilers, carrying out gas safety checks, tightness testing, flue gas analysis, cooker installations and assisting with fault diagnosis. Alongside my technical training, I have several years' experience in customer service, giving me the confidence to communicate professionally with customers, explain work clearly and deliver a high standard of service.
I am looking for my first employed engineering role where I can continue developing my skills while representing the company professionally.
Experience
CUSTOMER SERVICE ADVISOR - ATOS
(2025-01 - 2025-12)
- Managed a high volume of customer enquiries while maintaining excellent customer service.
- Built rapport with customers and explained information clearly and professionally.
- Resolved customer issues efficiently while maintaining accurate records.
- Worked within strict procedures and data protection requirements.
CUSTOMER SERVICE ADVISOR - CAPITA
(2024-11 - 2025-01)
- Assisted customers with banking enquiries using secure systems.
- Followed strict compliance and security procedures.
- Achieved daily performance and quality targets.
- Worked effectively within a busy team environment.
CUSTOMER SERVICE ADVISOR - HGS
(2024-02 - 2024-10)
- Delivered professional customer service in a fast-paced contact centre.
- Investigated customer queries and resolved issues accurately.
- Maintained high quality standards while meeting performance targets.
- Adapted quickly to new systems and procedures.
Education
ACS Domestic Gas Engineer - M65 GAS (2026-07)
