Product Testing Analyst, Organon,
2020– Present
- Conduct product testing in the lab for a range of pharmaceutical products, adhering to GMP standards.
- Utilise various testing techniques including HPLC, Dissolutions, UV spectrometry, Thin Layer Chromatography, Disintegrations, Hardness, Karl Fischer Titration, Ezetimibe Waters.
- Collaborate effectively within a team environment, as well as work independently to ensure accurate and timely testing.
- Develop and update Standard Operating Procedures (SOPs) and job instructions.
- Implement weekly planning strategies to meet testing deadlines.
- Calibrate and maintain lab equipment to ensure accurate and reliable results.
- Actively participate in the IPS training programme, utilising lean tools to identify and implement process improvements, resulting in waste reduction within the lab.
- Present improvement projects to coaches and managers from various departments.
Customer Service Advisor, Halfords
2019 – 2020
- Provided exceptional customer service while working part-time during university studies.
- Demonstrated strong communication skills to effectively assist customers with inquiries and provide product recommendations.
- Developed extensive knowledge about cars and bicycles to deliver accurate and tailored customer assistance.
- Successfully met individual and store targets by utilising persuasive sales techniques.
- Performed tasks such as fitting car bulbs, batteries, and wiper blades to cars and vans.
Foreign Exchange Expert, Eurochange
2017 – 2019
- Delivered excellent customer service and conducted manual transactions in a fast-paced foreign exchange environment.
- Demonstrated expertise in exchange rates, world currencies, and denominations.
- Completed Anti-Money Laundering training programme, ensuring compliance with regulations.
- Developed strong numeracy skills and attention to detail in processing transactions and identifying potential fraud.
