Ben Sharp

IT support professional and self-taught developer with experience providing first-line technical support and a genuine passion for problem solving. Able to diagnose issues methodically, communicate clearly with users at all levels, and work reliably under pressure. Independently built and deployed a full-stack SaaS platform from scratch — developing the kind of deep diagnostic instincts and systematic troubleshooting approach that translates directly into high-quality service desk work.

Holds Microsoft

Azure AZ-900 certification with further cloud study actively underway, and is eager to contribute to digital transformation in a collaborative team environment.

IT & Administrative Support - Hamilton Care Ltd

(2022-01 - 2024-12)

First-line technical and administrative support provided remotely across the organisation.

• First point of contact for IT incidents — receiving requests, triaging issues, and resolving or escalating as appropriate
• Supported colleagues across Microsoft 365 applications, helping restore service quickly with clear communication throughout
• Maintained accurate records of issues and resolutions, contributing to consistent documentation practices
• Communicated technical problems clearly to non-technical users across all levels of the business

Delivery Operative - Royal Mail

(2024-01)

• Operated handheld scanning devices and digital systems daily, troubleshooting device faults independently and without escalation
• Managed workload under strict operational pressure, reprioritising at short notice and maintaining service reliability
• Handled sensitive customer data with discretion in line with data handling requirements

Certificate of Higher Education - Civil Engineering - Northumbria University (2019-01 - 2022-12)