Abbie Davies

A reliable and customer-focused individual with extensive experience in retail, hospitality, and fast-paced environments. Proven ability to deliver excellent customer service, manage responsibilities under pressure, and support team performance, including experience as a Floor Manager. Confident communicator with strong organisational skills and a positive attitude.

Keen to secure a retail role where I can contribute to a team, provide high standards of service, and continue developing my skills.

Floor Manager - McDonald's - Belmont

(2024-04 - 2025-05)

• Supervised team members to ensure smooth daily operations
• Managed customer queries and resolved issues professionally
• Maintained high standards of cleanliness and service
• Supported staff training and team performance

Crew Member - McDonald's - Belmont

(2022-01 - 2023-04)

• Delivered excellent customer service in a fast-paced environment
• Took orders, handled payments, and prepared food
• Maintained cleanliness and hygiene standards
• Worked effectively as part of a team

Bar Staff / Hospitality / Housekeeping / Waitress - Portway Inn - Staunton-on-Wye

(2019-01 - 2022-01)

• Provided high-quality service to customers in a busy hospitality setting
• Served food and drinks while maintaining a friendly approach
• Supported housekeeping duties, ensuring rooms met high standards
• Built strong relationships with customers, encouraging repeat visits

Waitress / Housekeeping / Bar Work / Kitchen Assistant - Red Lion Hotel - Bredwardine

(2015-07 - 2019-01)

• Delivered customer service across multiple roles
• Assisted kitchen staff and supported food preparation
• Maintained cleanliness across public and guest areas
• Demonstrated flexibility by working across departments

GCSE - English Language - Kingstone High School

GCSE - English Literature - Kingstone High School

GCSE - Triple Science - Kingstone High School

GCSE - Childcare - Kingstone High School

BTEC Level 1 - Animal Care - Hereford Holme Lacy College