Abbie Whiles

Highly organised and detail-oriented payroll professional with over 9 years of experience in end-to-end payroll processing, including RTI filing, reconciliation, and year-end reporting. Experienced in managing teams, working across diverse industries including hospitality, and using various payroll systems. Proven track record of ensuring timely, accurate, and compliant payrolls in fast-paced bureau environments.

Payroll executive - S4 Labour

(2025-01)

Currently employed at a payroll bureau specialising in hospitality clients. Working with rota-based staff schedules, processing payroll cycles for bars, restaurants, hotels, and leisure clients using Paycircle software.

• Processing end-to-end payroll for multiple hospitality businesses, typically with variable shifts and rota-based working patterns with varying number of employees from 1 employee up to 400+.
• Proficient use of Paycircle to manage real-time payroll, ensuring compliance and efficiency.
• Liaising with clients to import and reconcile rota data from scheduling platforms.
• Completing auto-enrolment duties and pension contributions in line with changing shift patterns.
• Handling employee queries, variable pay, tronc, and irregular hours contracts.
• Ensuring timely RTI submissions and statutory payments.
• Supporting process audits and HMRC compliance checks.

Payroll Officer → Payroll Manager - Crystal HR and Payroll

(2016 - 2024-12)

Joined as a business administration apprentice and progressed through the company to become Payroll Manager.

• Managed end-to-end payroll for over 200 clients (1–400+ employees).
• Supervised and developed a team of 5 payroll professionals.
• Responsible for RTI submissions, year-end reports (P60s/P11Ds), salary/holiday/statutory payment calculations.
• Set up new PAYE and pension schemes; worked with a wide range of pension providers.
• Implemented process improvements to support scaling operations.
• Coordinated client onboarding and payroll transitions from other bureaus.
• Worked with payroll software including Sage 50, BrightPay, Sage Cloud, and Xero.

Customer Service Roles - Various Employers

(2013 - 2015)

Gained valuable customer service experience working in a sandwich shop, Morrisons, and a takeaway. Developed professional communication skills and the ability to work under pressure.

Payroll Technician - Payroll (2017)

Payroll for Educational Establishments - Payroll (2024)

Level 2 & 3 - Business Administration

GCSEs - General Education