Customer Service & Payroll Assistant - Pizza Perfection
(2022)
- Processed manual payroll for 15+ staff members, ensuring accuracy and timeliness.
- Managed scheduling and delegated staff responsibilities.
- Resolved customer complaints effectively and improved retention.
- Supported daily business operations and staff performance.
Payroll Administrator - TCS Tata Consultancy Services
(2024-10 - 2025-11)
- Processed payroll for 200+ employees using SAP with 100% accuracy and timeliness.
- Handled payroll-related queries, benefits, and deductions with professionalism.
- Maintained confidential employee records in compliance with HR and finance policies.
- Collaborated with HR and Finance departments to ensure compliance with tax regulations.
- Supported payroll system implementation, streamlining reporting processes and reducing errors.
Finance Assistant - Rumbl Academy
(2023-09 - 2024-10)
- Assisted in preparing financial statements, budgets, and variance analysis reports.
- Processed invoices and reconciled monthly bank statements, improving efficiency by 15%.
- Managed accounts payable and receivable, ensuring accurate and timely payments.
- Supported VAT returns and compliance documentation.
- Contributed to accurate month-end and year-end reporting.
Customer Service Advisor - Currys
(2022-05 - 2024-10)
- Delivered excellent customer service and resolved customer inquiries effectively.
- Upsold products and services, exceeding personal sales targets by 20%.
- Assisted with inventory management and stock replenishment.
- Handled returns and complaints with professionalism to retain customers.
- Trained new staff on service and product knowledge.
Payroll administrator - Culina Group Fowler welch
- Process Payroll: Ensure accurate and timely processing of weekly and monthly payroll for all employees across the group. Validate timesheets, overtime, bonuses, and deductions before payroll runs.
- Compliance & Legislation: Maintain compliance with HMRC regulations and employment laws. Handle PAYE, National Insurance, pension contributions, and statutory payments (SSP, SMP, etc.).
- Data Management: Update and maintain employee records in HR and payroll systems. Ensure confidentiality and accuracy of sensitive payroll data.
- Reporting & Analysis: Generate payroll reports for HR, Finance, and management. Assist with audits and provide data for financial reconciliations.
- Employee Support: Respond to payroll-related queries from employees promptly and professionally. Resolve discrepancies and ensure clear communication regarding payslips and deductions.
- System & Process Improvement: Work with HR Shared Services to streamline payroll processes. Support implementation of new payroll software or system upgrades.
- Collaboration: Liaise with HR, Finance, and external bodies (e.g., pension providers) to ensure smooth payroll operations. Assist with onboarding and offboarding processes related to payroll.
Picking Assistant - Sainsbury's
(2020-08 - 2021-01)
- Prepared and organised deliveries during lockdown demand.
- Ensured accurate order fulfilment and timely dispatch.
- Maintained safety standards in high-pressure environments.
Customer Service Assistant - B&Q
(2018-11 - 2019-09)
- Provided customer service in-store and online.
- Handled hardware and flooring sales, including manual tasks.
- Ensured accurate order processing and deliveries.
