Abby Stefaniak

Business Management Graduate with Administrative Experience

Talent

174/3 Montgomery Street, Edinburgh, EH7 5FEMember since July 9, 2026

Customer ServiceActive ListeningAttention to DetailData ManagementProblem SolvingCritical ThinkingStakeholder CommunicationTime ManagementWorking to DeadlinesOffice AdministrationEmail & Diary ManagementDatabase & CRM ManagementData Entry & Record KeepingMicrosoft Office (Word, Excel, Outlook, PowerPoint)Spreadsheet ManagementDocument Preparation & Letter WritingCompliance & Data AccuracyTeamwork & CollaborationInterpersonal SkillsAdaptabilityHardworking & ReliableInitiative & Proactive ApproachRelationship BuildingProfessionalismWillingness to LearnEmpathy & Customer Focus

Hire this person

Send a job offer directly to this candidate

Customer ServiceActive ListeningAttention to DetailData ManagementProblem Solving

About

Business Management graduate with experience in administration, customer service, and data management across financial services, retail, and office environments. Highly organized and detail-oriented, with experience maintaining accurate records, processing confidential information, and delivering excellent customer service while working to strict deadlines. Confident using Microsoft Office and quickly adapting to new systems, with experience updating client records, managing administrative processes, and supporting day-to-day business operations.

Strong communication and interpersonal skills, developed through working with customers, colleagues, and external stakeholders in fast-paced environments.

Experience coordinating administrative tasks, maintaining compliance with procedures, and contributing effectively within team settings. Passionate about supporting employability initiatives and promoting services through professional communication, with a proactive approach to learning, problem-solving, and delivering high-quality business support.

Experience

CUSTOMER SERVICE REPRESENTATIVE - STANDARD LIFE

(2025-10 - 2026-05)

Delivered high-quality customer service by handling inbound pension enquiries, explaining complex pension products, payment options, and transfer processes in a clear, empathetic, and easy-to-understand manner. Built rapport with clients while ensuring a positive customer experience.
Processed pension transfers, updated client records, and set up monthly payment arrangements using internal CRM and pension administration systems, ensuring all information was accurate, complete, and recorded in line with company procedures.
Investigated customer queries relating to pension payments, transfers, and account information by navigating multiple internal systems, identifying discrepancies, and coordinating with internal teams to provide timely and accurate resolutions.

CUSTOMER SERVICE ASSISTANT - TESCO

(2019-09 - 2025-09)

Delivered friendly and professional customer service by assisting customers with product enquiries, explaining product information, and directing them to items throughout the store. Built extensive knowledge of store layouts, promotions, and stock locations, enabling me to provide efficient assistance and enhance the overall shopping experience.
Worked collaboratively with colleagues across different departments to replenish stock efficiently, maintain high merchandising standards, and ensure shelves remained well-stocked during busy trading periods while meeting daily operational targets.
Prioritised multiple responsibilities, including serving customers, replenishing stock, and maintaining store presentation in a fast-paced retail environment, ensuring tasks were completed efficiently without compromising customer service.

WORK PLACEMENT - ABBEY IRELAND AND UK

(2024-01 - 2024-06)

Carried out general office duties such as processing reservations, managing emails, scheduling, and sending booking confirmations.
Analyzing vital client information (e.g., passenger lists, menu selections, service changes) to coordinate tailored tour packages in line with client requirements.
Communicate with suppliers via phone and email to coordinate services, analyze alternatives, and ensure reservations meet client specifications.

SUMMER INTERNSHIP - WIPRO

(2019-07 - 2019-08)

Sat with the Networking and Server Team, and learned how they operate and what they do. Worked within the field engineering side of things, and observed how they fix all the IT kit. Also sat and listened into calls on the service desk, listening and learning to various IT Issues and how these problems can be resolved.
Within the internship, completed various tasks which consisted of professionally structuring letters and emails to staff as well as observing data on Excel with another intern at the company.