Abdi Cali

Senior Medical Secretary with significant experience providing administrative and secretarial support to healthcare professionals within the NHS. Keeps the clinical office running by managing clinics, typing letters and reports, coordinating appointments and referrals and handling patient communication with care and discretion. Managed complex referrals as well as handling 2 week wait cancer referrals and coordinated with hospitals making sure patients are seen within that time frame.

Dedicated to clearing out backlog, reducing waiting times and enhancing patient satisfaction as well operational efficiency. Handles patient queries, results while keeping medical records accurate and confidential. Ability to deal with GDPR request confidently.

Calm and organized in a demanding clinical environment with ability to take initiative, communicate clearly and effectively meet deadlines.

Senior Medical Secretary at Goodmans Field Medical Practice (2025-02 – Present)

• Managed 2 weeks' wait cancer referrals as well as following up with 2WW clinic letters to confirm patients are seen
• Assist reception with escalated queries relating to insurance, referrals and bookings
• Followed up on outstanding referrals, booking and follow-ups with relevant teams and hospitals
• Submit and manage PCSE queries for missing or delayed records
• Managed communications with insurance companies to streamline claims processing and resolve issues
• Process GDPR request in accordance with statutory legal timeframes and data protection requirements

Warehouse Operative/ TWI at Gist Limited (2021-12 – 2024-11)

• Trained new employees in day-to-day operational needs as well as ensuring safety standards were met
• Led a small team to collaborate across the Intake, equipment, and XPO departments to ensure smooth operations
• Operated PPT equipment and met daily performance targets
• Maintained a clean organized and safe workspace

Assistant Restaurant Manager at Delhi Grill (2018-11 – 2021-08)

• Oversaw day to day restaurant operations, including stock control, staff rotas and end-of-day closing procedures
• Handled customer complaints professionally and resolving issues efficiently
• Managed POS systems, processed payments and ensured accurate cash handling
• Liaised with suppliers to negotiate competitive pricing and support effective cost management

BTEC Diplomas in Business & IT – Stepney All Saints Sixth Form (2009 – 2012)

Math, English, Science & Business – Stepney All Saints School (2012 – 2014)