Leah Higgins
Medical Senior Secretary/ Administrator
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About
Highly organised Medical PA / Virtual Assistant with NHS experience across administrative and clinical support roles. Skilled in complex diary management, patient pathway coordination, and high-volume inbox handling within fast-paced healthcare environments.
Proven ability to work independently in remote and hybrid settings, supporting consultants and multidisciplinary teams with efficiency, discretion, and accuracy. Strong communicator with excellent attention to detail and a consistent track record of maintaining confidential patient data and delivering high-quality administrative support.
Experience
University Medical Unit Administrator at University Medical Unit (2025-08 – Present)
Delivered comprehensive administrative support within a busy student healthcare setting, ensuring a smooth and accessible service for patients. Managed high-volume inboxes and telephone queries, providing clear, supportive, and professional response. Acted as the first point of contact for students, creating a welcoming and supportive environment.
- Managed high-volume inboxes and telephone queries
- Provided clear, supportive, and professional responses
- Acted as first point of contact for students
- Created welcoming and supportive environment
Medical Virtual Assistant / Senior Medical Secretary at Healthcare Organization (2025-08 – 2026-02)
Fixed-term contract role providing comprehensive virtual administrative and medical secretarial support.
- Managed complex clinician diaries, coordinating clinics, appointments, and follow-ups
- Acted as a key liaison between patients, consultants, and MDT teams
- Handled high-volume inbox and telephone queries, prioritising urgent clinical matters
- Prepared clinical documentation and correspondence with high accuracy
- Supported remote service delivery, ensuring smooth day-to-day operations
Nursing Associate/HCA and admin front line support at Healthcare Organization (2022-04 – 2025-08)
Delivered high-quality, patient-centred care while supporting clinical teams in managing patients with complex and diverse needs.
- Delivered high-quality, patient-centred care
- Supported clinical teams in managing patients with complex and diverse needs
- Collaborated closely with multidisciplinary teams, including Clinical Nurse Specialists and consultants
- Supported coordinated patient care
Education
A Levels in General Education – Secondary School / Sixth Form
GCSEs in General Education – Secondary School
