Abdul Kalam

Highly qualified and motivated customer service professional with over twenty-five years of experience across hospitality and retail environments. Holds a bachelor's degree in business at Level 6 and a Level 3 Diploma in Business Management, combining strong academic knowledge with extensive hands-on experience. Known for delivering consistently high standards of service, building strong relationships with customers and colleagues, and maintaining professionalism in fast-paced environments.

Bilingual in English and Bengali, with excellent communication skills and a strong work ethic. Reliable, punctual and committed to contributing positively to team performance and customer satisfaction.

Waiter - Cinnamon Lounge

(2009-06 - 2025-03)

• Provided high-quality customer service in a busy restaurant environment.
• Managed customer orders efficiently and ensured a positive dining experience.
• Worked closely with kitchen and front-of-house teams to maintain smooth operations.
• Assisted with training and supporting new team members.
• Maintained high standards of cleanliness, professionalism and presentation.
• Consistently recognised for punctuality, teamwork and customer care.

Sales Assistant - Tesco Stores Ltd

(2002-11 - 2007-11)

• Delivered friendly and efficient customer service within a retail setting.
• Operated tills, handled cash transactions and processed payments accurately.
• Replenished stock and maintained attractive store displays.
• Assisted customers with product enquiries and promotions.
• Supported team targets and store objectives.

Waiter - Chester Tandoori Restaurant

(1998-04 - 2002-04)

• Provided attentive service in a fast-paced dining environment.
• Supported coordination between customers, kitchen and service staff.
• Built strong relationships with returning customers through consistent service.
• Maintained cleanliness and adherence to hygiene standards.

Bachelor's degree - Business - Arden University (2025)

Level 3 Diploma - Business Management - Imperial City College (2021)

Level 2 - Food Hygiene and Safety - The Digital College (2026-09)

Level 1 - Food Hygiene and Safety - The Digital College (2026-09)

Certificate - City and Guilds Certificate of Provocation - Oldham College (2002)