Abdul Shah
Customer Service Administrator
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About
Motivated and customer-focused professional with hands-on experience in customer service, administration, and retail sales within fast-paced environments. Proven ability to handle 50+ daily customer interactions via phone and email while maintaining a high standard of professionalism and accuracy. Skilled in CRM systems, data entry, order tracking, and problem resolution, with experience using Xero accounting software.
Seeking a Customer Service Administrator role within a fast-paced organisation where strong communication, organisation, and customer service skills can contribute to team performance and customer satisfaction.
Experience
Customer Service Administrator - Assistive Solutions - London
(2024-01 - 2024-10)
Achievement: Consistently delivered high-quality service in a fast-paced environment
- Handled 50+ customer enquiries daily via phone and email, demonstrating excellent phone etiquette and professional communication
- Provided efficient customer and administrative support, resolving queries and complaints in a timely and solution-focused manner
- Performed accurate data entry and database management, maintaining error-free customer records
- Utilised CRM systems to log interactions, track customer issues, and manage case progress
- Used Xero accounting software to support invoicing and basic financial administration
- Tracked customer orders and provided regular updates, ensuring high customer satisfaction
- Issued and managed customer licences, ensuring accuracy and compliance with procedures
- Maintained organised records and documentation
- Managed multiple tasks in a fast-paced environment, maintaining strong attention to detail
- Collaborated with team members to meet service targets and operational goals
Sales Assistant - Turnips - Borough Market, London
(2022 - 2022)
Achievement: Recognised for friendly and efficient service
- Delivered excellent face-to-face customer service in a busy retail environment
- Built strong relationships with customers, encouraging repeat business
- Assisted with stock replenishment, merchandising, and inventory organisation
- Resolved customer issues efficiently
- Worked under pressure during peak hours while maintaining high service standards
Education
BTEC Level 3 - Business - BSIX Sixth Form College (2024)
BTEC Level 2 - Business - BSIX Sixth Form College (2023)
GCSEs - English & Maths - BSIX Sixth Form College (2021)
