Abdul Shah

Motivated and customer-focused professional with hands-on experience in customer service, administration, and retail sales within fast-paced environments. Proven ability to handle 50+ daily customer interactions via phone and email while maintaining a high standard of professionalism and accuracy. Skilled in CRM systems, data entry, order tracking, and problem resolution, with experience using Xero accounting software.

Seeking a Customer Service Administrator role within a fast-paced organisation where strong communication, organisation, and customer service skills can contribute to team performance and customer satisfaction.

Customer Service Administrator - Assistive Solutions - London

(2024-01 - 2024-10)

Achievement: Consistently delivered high-quality service in a fast-paced environment

• Handled 50+ customer enquiries daily via phone and email, demonstrating excellent phone etiquette and professional communication
• Provided efficient customer and administrative support, resolving queries and complaints in a timely and solution-focused manner
• Performed accurate data entry and database management, maintaining error-free customer records
• Utilised CRM systems to log interactions, track customer issues, and manage case progress
• Used Xero accounting software to support invoicing and basic financial administration
• Tracked customer orders and provided regular updates, ensuring high customer satisfaction
• Issued and managed customer licences, ensuring accuracy and compliance with procedures
• Maintained organised records and documentation
• Managed multiple tasks in a fast-paced environment, maintaining strong attention to detail
• Collaborated with team members to meet service targets and operational goals

Sales Assistant - Turnips - Borough Market, London

(2022 - 2022)

Achievement: Recognised for friendly and efficient service

• Delivered excellent face-to-face customer service in a busy retail environment
• Built strong relationships with customers, encouraging repeat business
• Assisted with stock replenishment, merchandising, and inventory organisation
• Resolved customer issues efficiently
• Worked under pressure during peak hours while maintaining high service standards

BTEC Level 3 - Business - BSIX Sixth Form College (2024)

BTEC Level 2 - Business - BSIX Sixth Form College (2023)

GCSEs - English & Maths - BSIX Sixth Form College (2021)