Hollie Walsh

An experienced individual working in a customer service based, looking for a new challenging role to develop and grow my interpersonal skills with the customer service industry. I am confident in a team and individual working which has previously taught me how to deal with high pressured and stressful situations which has enabled me to become flexible in a fast paced work environment, along with this it has helped me developed an understanding in how to communicate with many different people.

Customer Services Assistant - Chessington World of Adventures - England

(2024-03)

Working within the disability section of the customer service department and helping to organise ride access passes, handling complaints from customers and ensuring everything is properly organised for the day ahead.

Games Host - HB Leisure - Chertsey

(2023-08 - 2033-10)

Running a variety of games stands at thrope park, handling money. Interacting with customer and working in a large team in a high volume capacity. Rotation of stock items on a daily basis.

Security Guard - AP-London - London

(2021-10 - 2023-04)

SIA Security Guard based at the Royal Albert Hall, working inside the venue to monitor the guest and safety, along with working on the entry doors, searching bags and engaging with the customers to ensure their safety and enjoyment at the event running. Working various red carpet events, whilst looking after a variety of high profile clients to ensure there needs are met looked after to the highest standard.

Security Guard - Thorpe Park - Chertsey

(2021-04 - 2021-09)

Seasonal work at Thrope park, which included bag searching on entry for the guest to ensure safety and no prohibited items were entered into the park. Patrolling the park with the response unit to monitor the guest and ensure the rules are being applied to make sure everyone has a good day, and dealing with conflict and resolving this is a quick and effective manor.

Games Operator, Rides Host, Office Admin. - Chessington World of Adventures - Chessington

(2016-03 - 2019-10)

Working as a team leader in Chessington, which involved managing and working within a large team. Games operator involved encouraging customers to play the games, to visit the stalls, rides and food area. Other duties included cash handling, cashing up at the end of the day. Completing regular stock takes. Operating and supervising rides. Carrying out safety checks on the rides before the park opens, organising paper work for payroll, giving customer service training to new employees starting.

Sales Assistant - Picsolve - Chessington

(2015-03 - 2015-10)

Working in a team to create the photo moments taken on the rides, for the customers to see, and buy ensuring their great moment is captured and remembered. This involved serving customers, up-selling deals, handling payments at the tills, re-stocking and keeping a tidy work area.

Shelf Stacker - Sainsbury's - Kingston

(2014-09 - 2014-10)

Temporary cover at Sainsburys, re-stocking and organising shelves, to ensure good stock rotations and availability to customers to purchase. This taught me very good customer service, effective communication and team work.

Reptile Assistant - Reptile Kingdom - Surbiton

(2013-07 - 2014-09)

This was a voluntary position to gain some experience in the working environment, which involved, helping customers with their reptiles with food, or general health and well-being. Cleaning out cages, feeding and handling reptiles.

Kingston College (2011-09 - 2014-06)