Sales Support at Abbott & Co (Newark) Ltd (2024-01 – Present)
- Supporting my sales team by managing orders and administrative tasks, processing orders, sending quotation.
- Keeping up with the existing customers by phone call or emailing.
- Maintaining customer records, and ensuring smooth communication between internal departments and clients.
- Building rapport with new and existing customers.
- Collecting all doc-packs together for customer.
- Handle incoming calls and emails related to sales and customer service.
- Coordinate with logistics and inventory teams to ensure timely order fulfilment.
- Provide customers with product and service information.
- Handle complaints and escalate issues to the appropriate departments when necessary.
- Welcoming customers for site visits.
- Checking the product before it leaves the premises if there's any repair needed before going to the end users.
Customer Service Advisor at TFL (Transport for London) (2023-12 – 2024-01)
- Receive inbound calls from customers regarding their travel journey refunds.
- Listen to customer needs and explain each step clearly to help them calm down and proceed with the call.
- Provide support and comprehensive product/service information to customers.
- Build relationships with customers.
- Assist customers in making purchasing decisions.
- Verify customer account details due to GDPR regulations.
- Great at time management and meeting monthly targets.
Production Operative at Rototek (UK) (2022-09 – 2022-12)
- Measuring and classifying all raw materials in preparation for production.
- Monitoring the production process.
- Feeding the raw materials into the machinery.
- Cleaning the machinery and other parts of the production space.
- Maintaining work areas and equipment.
Front-end web designer/developer at Dhaka Tech Dominus (2021-01 – 2022-01)
- Creating new web design according to clients demand with raw HTML, CSS or WordPress.
- Managing existing websites.
- Designing banner with Photoshop for the website.
- Looking into errors or bug fixing on the current website.
- Keeping an eye on large and mobile screen compatibility.
Front-end web designer/developer at 22digitals (2019-09 – 2020-10)
- Creating landing pages design for clients with WordPress or raw coding.
- Created the website for the company 22digitals with JavaScript plugin.
- Designed the content with Adobe Photoshop and Figma.
- Learned designing website with WordPress for the first time with designing blocks, elementor and gutentor.
- Keeping the websites updated, uploading contents and improving landing pages with better ideas and to load faster.
- Checking for errors.
- Attending meetings with the clients to how to make the website more efficient, listening to the client's details about the product.
ICT teacher and IT support at International Turkish Hope School (2016-08 – 2019-01)
- Taking ICT classes for students from class 1-5.
- Managing students and teaching them about Microsoft office, how to make videos and designing a content in Photoshop (basic).
- Making weekly plans of what to teach so that it is easier for the students to understand and grasp the topic.
- Setting up quizzes and tests on the topic taught.
- Taking robotics clubs after classes are finished.
- Supporting IT staff by checking if all the hardware or software of the computers are okay to use.
- Maintaining all the building assets, for example Wi-Fi router, A/Cs LAN, WAN, CCTV camera, printer.
- Maintaining schools websites and blogs.
Accounting Teacher (Part-time) at Edbase (2014-01 – 2016-01)
- Teaching O and A 'level accounting as assistant teacher approximately for 1500 students.
- Prepare the students for mock and final exam.
- Checking mock test papers and marking it by mark scheme.
- Creating yearly plans.
- Taking special care for weak students by giving them extra time.
- Guiding the students of how to become and good students and a better person with strong ethics.
