Feeb Clarke

I am 25 years of age and am very experienced in administrative roles. I am a well organised individual who is very punctilious and would consider myself to have excellent verbal and written communication skills. I am very punctual, reliable and self-motivated and have the ability to use my own initiative as well as working within a team.

Sales Support Assistant - PI-KEM Limited

(2024-01)

• Providing quotations for customers
• Supporting new enquiries and customer queries
• Contacting customers via phone call/ emails/ social media to create new opportunities
• Following up quotations with customers
• Answering customer enquiries
• Updating company databases
• Following up Purchase Orders
• Assisting customers with new enquiries
• Working closely with potential customers to understand their requirements
• Supporting Business Development Managers
• Maintaining/ updating company CRM
• Customer Visits/ exhibitions

Internal Sales Representative - Smart-Space Instant Buildings

(2023-07 - 2023-12)

• Providing quotations for customers
• Qualifying leads
• Reviving previous sales leads
• Contacting customers via phone call/ emails/ social media to create new opportunities
• Following up quotations
• Answering customer enquiries
• Updating company databases
• Issuing confirmation documents for new orders
• Processing confirmed orders
• Assisting customers with new enquiries
• First point of contact for all enquiries
• Working closely with potential customers to understand their requirements
• Supporting the Internal Sales Team Manager
• Maintaining/ updating company CRM
• Providing any additional support to the wider Sales Team

Administrative Assistant - Pegasus Planning Group Limited

(2020-03 - 2023-07)

• Scanning, printing, laminating and photocopying
• Creating new projects on the system and updating project file
• Maintaining project files and ensuring documents are saved accordingly to enable accessibility for professional staff
• Closing projects on the system, updating project file and archiving documents as necessary
• Navigating through project archives on occasions that historical project information and documentation is required
• Day-to-day use of company database
• Liaising with clients throughout projects
• Chasing clients and assisting with queries where possible, directing them to the most appropriate person in a timely and professional manner
• Ensuring documentation is in the most up to date version of templates and finishing with company branding
• Assisting with professional staff with completing external business forms
• Assisting with printing and collating documents
• Assisting with absence requests timesheets and expense submissions
• Producing and logging risk assessments for professional staff
• Registering new drawings onto the system
• Logging and distributing incoming/ franking and logging of outgoing post
• Maintaining office stock/ dealing with suppliers for stationery and other sundry items
• Arranging couriers for various items such as IT equipment, documents, drawings etc
• Raising purchase order numbers/ adding external purchase orders onto the system
• Making amendments to planning statements and other project documentation when requested by fee earners
• Answering telephone calls and dealing with enquiries as appropriate
• Greeting visitors upon arrival
• Providing refreshments for internal and external meetings
• Organising meetings for directors and assist with setting up meeting area
• Managing boardroom bookings
• Arranging travel and accommodation bookings when necessary
• Creating Redline Plans for professional staff on Promap
• Assisting professional staff with typing up reports, meeting minutes, planning statements and letters
• Managing and maintaining diaries/ scheduling meetings for professional staff
• Chasing company feedback and update spreadsheet accordingly
• Processing public responses for projects as and when received in the post/ online and updating relevant spreadsheets
• Working with full Microsoft Office programs (Microsoft Word, Excel, Power Point, and Outlook)
• Maintaining and replenishing PPE stock for site visits / arranging PPE packs for staff to take to public consultations, events and onsite visits
• Maintaining and replenishing First Aid kits/ stock
• Updating and organising training for professional staff
• Health and safety checks and updating appropriate records
• Approving/ updating absence requests
• Chasing up unpaid invoices and purchase orders that have not yet been received
• Distributing invoices out to clients for payment
• Processing and publishing invoices to our system
• Dealing with invoice amendments requested by clients and professional staff
• Monitoring specially requested customer procedures

Administrative Assistant - DW Commercials Limited

(2018-09 - 2020-03)

• Scanning, printing, laminating and photocopying
• Booking appointments in line with colleagues' schedule
• Following clients/ customers MOT services, send certificates/ documents via post
• Day- to- day use of bespoke company's system
• Maintaining customer vehicle records
• Monitoring specially requested customer procedures
• First point of contact in the office, face-to-face interaction with customers over the counter
• Answering incoming phone calls
• Arrange bookings with customers
• Allocate courtesy vehicles to customers when required
• First response and responsible for taking breakdown enquiries
• Greeting visitors upon arrival
• Maintain and replenish office supplies
• Maintaining and replenish First Aid kits
• Processing purchase ledger invoices
• Inputting purchase invoices data onto spreadsheet
• Taking payments for services
• Chasing up unpaid invoices and purchase orders
• Collating delivery notes and invoices

Mathematics - Landau Forte Academy Amington (2012-09 - 2017-08)

English literature - Landau Forte Academy Amington (2012-09 - 2017-08)

English Language - Landau Forte Academy Amington (2012-09 - 2017-08)

Additional Science - Landau Forte Academy Amington (2012-09 - 2017-08)

Core Science - Landau Forte Academy Amington (2012-09 - 2017-08)

Art - Landau Forte Academy Amington (2012-09 - 2017-08)

Level 2 Pass - Health and Social Care - Landau Forte Academy Amington (2012-09 - 2017-08)

Level 2 - Business and Administration Apprenticeship - Landau Forte Academy Amington (2012-09 - 2017-08)