Abdullahi Ares

I am a registered and licensed pharmacist with 6 years of experience Pharmacy and pharmaceutical management, commodity supply, pharmacovigilance, and regulatory affairs. I have expert knowledge in developing and maintaining quality management systems (QMS) through customer engagement, post- delivery monitoring, and effective management of Corrective and Preventative Actions (CAPA). I am competent in statutory and regulatory compliance activities not limited to drug registration, customs clearance, and maintenance of legal records.

I can work under very minimum supervision in high pressure and multi diverse environments to deliver quality and timely results. Open to world-class opportunities that support me in promoting Healthy Systems Strengthening through enhanced quality management systems and efficient supply chain.

Medical Information Scientist at ESMS Global Ltd (2022-02 – Present)

Providing high quality Medical Information to healthcare professionals and the public about pharmaceutical products, and to handle Adverse Event and Product Quality Complaint reports following our clients’ requirements. As a senior member of the team, I also assist the Medical Information Manager to manage the Medical Information team and to provide leadership and support to both the Medical Information and 24-hour teams with additional responsibilities for quality, training and performance of staff providing MI services on behalf of ESMS.

• Oversee the day-to-day Medical Information enquiry handling and support the MI Manager to ensure MI service delivery is within KPIs and to a high standard.
• Manage Medical Information quality issues and QC fails (including documentation thereof in ESMS Service Desk). Take ownership of the QC process to ensure that the specified QC target quotas are met.
• Act as operations lead for medical information clients, working alongside the Project Manager to ensure delivery of the contracted services.
• Respond in a concise and timely manner to requests from healthcare professionals and the public for information on pharmaceutical products (in English or another language if multilingual) using standard responses, summary of product characteristics and patient information leaflets.
• Identify Adverse Events and Product Quality Complaints and report promptly and accurately to clients in strict compliance with relevant procedures.
• Ensure accurate, legible and complete records of enquiries.
• Carry out quality checks of their own and their colleagues’ enquiry records
• Write and maintain instructions and procedures and undertake other tasks to support the operation of the service.
• Work closely with QA to investigate and resolve issues.
• Collaborate with training leads and MI manager to create and implement training programs, sessions and exercises. Take responsibility for overseeing the new starter and ongoing Medical Information training programs. Provide one-on-one coaching and supervision of new recruits and junior staff in responding to enquiries.

Quality Assurance Officer at Brit-Pharm (2020-12 – 2022-05)

• Planned, executed, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
• Carry out operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.
• Update procedures for capture, investigation, and documentation of product complaints.
• Provided training and support to quality assurance team members that covers systems, policies, procedures, and core processes.
• Monitored risk-management procedures, maintain problem logs, and report issues to managers and product developers.
• Collaborated with cross-functional teams, including clinical development, quality assurance, and manufacturing, to ensure regulatory compliance throughout the product development lifecycle.

Locum Pharmacist at Locum Pharmacist Agency Network (2017-10 – 2021-01)

Performed various pharmacist full-suite duties and services in a high paced community retail setting, while directly overseeing pharmacy technicians/interns/supporting staff to ensure compliance with state-law and federal regulations and the highest standards of safety and ethical behaviour.

• Conveyed scientific data and complex information to patients in a clear, concise and simple manner to properly educate them on medication- and disease-related issues and offered advice on minor ailments
• Worked with third party medical staff to optimize drug therapy considering patient’s medical contraindications and financial limitations, using evidence-based, up-to-date treatment guidelines and clinical studies
• Strong advocate for preventive care, offered various wellness and health-screening services such as immunizations, blood pressure monitoring, blood glucose and cholesterol tests, smoking cessation advice
• Improved patient therapy adherence and therapeutic outcomes through frequent patient education and increased follow-ups on new-to-therapy medications

Master’s in pharmacy (Mpharm) – Kingston University London (2011 – 2016)