Abdulrahman Janar

Analytical and operations professional with experience across UK government, finance and high-volume service environments, now targeting Business Analyst and business-change roles. Experienced in structured interviews, stakeholder engagement, process investigation, data analysis, CRM workflows, reporting, problem resolution and continuous improvement. Brings strong operational judgement alongside formal development in business analysis, AI, cybersecurity, network management and project management.

Executive Officer - Work Coach at Department for Work and Pensions (2024-11 – Present)

• Manage a diverse caseload, assessing individual circumstances, barriers, skills and employment objectives to develop structured progression plans.
• Conduct structured interviews and assessments, gathering information, identifying needs and translating findings into clear actions and measurable outcomes.
• Work with employers, internal teams and external stakeholders to identify opportunities, resolve issues and improve employment outcomes.
• Use case-management and CRM systems to maintain accurate records, monitor progress and manage competing priorities within a regulated government environment.
• Apply analytical judgement and structured problem-solving to complex cases while maintaining policy, data-protection and procedural compliance.
• Share effective approaches, resources and insight with colleagues to support service quality and continuous improvement.

Finance Analyst / Reconciliation Analyst at Capita Plc - Transport for London (2021-10 – 2023-07)

• Investigated and approved refunds, charges, discounts and account adjustments, analysing transactions against financial policies and controls.
• Performed daily reconciliations, data updates and CRM workflows while maintaining high standards of accuracy and meeting operational targets.
• Investigated anomalies and discrepancies, identified root causes and implemented resolutions to reduce repeat issues.
• Analysed advisor and customer requests using financial and account data to determine appropriate outcomes and communicate decisions clearly.
• Produced reports and problem-solving guidance to support team performance, consistency and cross-functional training.
• Trained and supported new colleagues, translating complex processes into clear, practical guidance.
• Supported ad-hoc finance and operational projects, demonstrating flexibility and a continuous-improvement mindset.

Customer Advisor & Support at Capita Plc - British Gas (2021-01 – 2021-03)

• Resolved a high volume of customer queries and complaints while maintaining service quality, accuracy and professional communication.
• Diagnosed and assisted with basic PC and system issues, helping minimise disruption to service delivery.
• Handled sensitive cases using calm, structured problem-solving and clear communication.
• Maintained GDPR compliance and accurate records while consistently working to performance targets.

Contact Tracer Advisor at Capita Plc - Public Health England (2020-06 – 2020-08)

• Conducted structured outbound calls and maintained accurate records while following evolving government guidance and procedures.
• Resolved technical and process issues remotely and supported effective use of contact-tracing systems.
• Handled sensitive conversations professionally while maintaining strict confidentiality and GDPR requirements.
• Consistently met performance and quality targets in a high-pressure operational environment.

International Admin Specialist at Next Ltd (2019-07 – 2019-12)

• Liaised with third-party partners to investigate issues, coordinate resolutions and maintain effective working relationships.
• Managed financial transactions accurately and maintained compliance with internal controls.
• Generated and analysed reports and KPIs to monitor service delivery against agreed SLAs.
• Supported cross-functional tasks and process-improvement initiatives in a fast-paced environment.

Project Manager / Administrator at Rahma (Mercy) (2018-05 – 2018-12)

• Supported planning, coordination and delivery of projects and community initiatives.
• Managed donation processing, records, budgeting and expense tracking with a strong focus on accuracy and transparency.
• Maintained confidential data and administrative records while supporting multiple priorities.

Level 3 in Cyber Security, Network Management and Project Management (2024)

AS Levels in Maths, English, Biology and Chemistry (2012)

GCSEs in Maths, IT, English and Sciences (2010)