Abel Thomas

MSc Biomedical Engineering graduate with hands-on experience in medical equipment maintenance, quality assurance, device calibration, and technical documentation. Brings strong problem-solving skills, adaptability, and cross-functional communication developed in engineering, customer-facing, and administrative roles. Adept at supporting clinical technology operations and ensuring medical devices meet safety and performance standards.

Customer Service Manager at Tesco - Dundee (2025-05 – Present)

Customer Service Manager focusing on streamlining service processes and resolving order issues through cross-functional collaboration.

• Collaborating with cross-functional teams (IT, Marketing etc) to streamline service processes to improve online shopping.
• Coordinating with logistics and store teams to resolve order issues.
• Handling sensitive or High-profile cases with discretion, turning negative experiences to positive ones through tailored solutions.

T&C Tester at NCR Atleos – Dundee (2025-02 – 2025-03)

Testing and quality assurance of ATM machines and currency handling systems.

• Testing Different denominations of Euro notes by inserting them into the ATM machines to check whether there is any rise of errors.
• Counting and conditioning of notes.
• Physically removing different modules and cassettes of the machine to check for errors and to resolve them.

NPI Assembler / Associate at NCR Atleos – Dundee (2024-10 – 2025-01)

Assembly and quality control of kit components with schedule management and team coordination.

• Putting together various kit assemblies.
• Auditing of material.
• Ensuring kit assemblies are packed properly.
• Ensuring assemblies meet their schedule date of shipping.
• Communicating and cooperating with other employees and supervisors on anything impacting material shortages and schedule due dates.
• Sharing with others my own knowledge on various kit builds.

Biomedical Engineer Trainee at EMS Memorial Hospital (2022-04 – 2022-10)

Hands-on training in medical equipment maintenance, calibration, and quality assurance in a clinical environment.

• Adherence to SOPs in Maintenance and Calibration ensuring devices meet quality standards and documentation and reporting.
• Supported clinical technology operations by ensuring medical devices meet stringent safety and performance standards, directly supporting key tenets of GMP in a clinical environment.
• Managed detailed technical documentation and reporting, maintaining essential records required for SOP compliance and ensuring traceability.

Intern at Revtek Solutions (2020-07 – 2020-10)

Research and development support focused on nanotechnology synthesis and characterization.

• Conducted research on the synthesis and characterization of MgO nanoparticles, utilizing eco-friendly methods.
• Supported research activities by preparing detailed reports and analysing data, contributing to the advancement of green nanotechnology.

MSc in Biomedical Engineering – University of Dundee (2023-09 – 2024-09)

B.E in Biomedical Engineering – Rajiv Gandhi Institute of Technology (2015 – 2020)

High School Diploma – United Indian School (2014 – 2015)