Abhisheek Bhati

ERP Maconomy Support & Functional Analyst with 5+ years of experience supporting and managing enterprise business applications including Deltek Maconomy, Project-Integration Tool and Basware Vendor Invoice Management. Skilled in L2/L3 application support, end-to-end integration troubleshooting, month-end financial processes and User Acceptance testing/ Smoke testing / Regression testing and Root Cause Analysis (RCA). Consistently ensures high system availability, SLA compliance and smooth ERP operations while working closely with business stakeholders and cross-functional teams.

ERP Product Support & Functional Analyst - Tata Consultancy Services - Gurgaon, Haryana

(2024-04)

Client: Ramboll Group (Denmark) – A global engineering, architecture, and consultancy firm with 18,000+ employees operating across 35+ countries, delivering business-critical infrastructure, energy, environment, and digital transformation projects worldwide.

• Managing end-to-end enterprise application support operations for Maconomy (desktop application & cloud-based web version), PI Tool, Basware VIM and Whiteboard application Mural & Miro.
• Resolved 15,000+ ServiceNow tickets annually while maintaining 95–98% SLA compliance.
• Leading issue analysis, prioritization and resolution for critical business tickets relate to Maconomy.
• Experience in data migration, integration and supporting financial system deployments.
• Ensuring timely resolution of Maconomy production incidents by maintaining SLA compliance, providing proactive stakeholder communication, managing high-priority escalations and developed process documentation and SOPs for knowledge sharing and continuous improvement.
• Managed approx. 20+ P1/P2 incidents per month, coordinating cross-functional teams to restore critical business services for Maconomy system.
• Driving continuous process improvements & root cause analysis (RCA) for Maconomy to reduce repetitive tickets and improve resolution turnaround time.
• Managing month-end activities including Revenue Recognition, Period Opening/Closing, Timesheet Opening/Closing and Month End Closing in ERP Maconomy system.
• Using Splunk tool to do the monitoring and extraction of the issue logs to resolve the critical ERP issues.
• Supporting Maconomy users with month-end processes, financial processes (GL/AP/ AR/ FA/HR/ Reporting/ Timesheets & Expenses/ Projects) and ensuring system stability.
• Supported 18,000+ users across 35+ countries for Maconomy enterprise applications. Improved ticket resolution turnaround time by ~20% through better prioritization and faster stakeholder coordination.
• Executed UAT and Regression Testing for releases, enhancements and production changes for ERP Maconomy Application & Project Integration-Tool.
• Solely led end-to-end migration from Mural to Miro, transitioned 600 licensed users and 1,400+ boards within 7 weeks; ensured zero data loss and no disruption to ongoing projects using automation and backup tools, in collaboration with Miro vendor and business stakeholders.
• With the help of API using Postman Application to create the Enterprise Backup of 14,000+ Mural boards of size ~70 GB, supporting secure system deployment and business continuity.

ERP Application Support Analyst - Ramboll India Private Limited - Gurgaon, Haryana

(2022-01 - 2024-04)

• Provided daily application support for ERP Maconomy, PI-Tool, Basware VIM, handling incidents/service requests via ServiceNow and raised Story for development team for Change Request & Bug fixing.
• Ensured SLA-driven resolution through priority-based ticket handling, stakeholder coordination and timely closure.
• Monitored integrations logs, resolved integration failures, performed inbound/outbound data quality checks.
• Managed month-end activities including Revenue Recognition, Period Opening/Closing, Timesheet Opening/Closin in Maconomy.
• Supported Week Calendar setup/config updates, participated in User Access Rights Audit (twice yearly) and led End-to-End Integration mapping with internal teams for Maconomy.
• Executed UAT and Regression Testing for releases, enhancements and production changes for ERP Maconomy Application & Project Integration-Tool.

System Administrator - U.S Tech Solutions - Noida, Uttar Pradesh

(2019-05 - 2020-02)

• Managed and administered ATS (Jobdiva), ensuring seamless integration and operation of the recruitment workflow.
• User Management: Created, updated and managed user accounts within ATS and other systems, ensuring appropriate access permissions and security settings.
• Maintained system backups, security protocols and user access management to ensure data integrity and confidentiality.
• Created and maintained user guides and provided training to newly hired staff on ATS functionality and best practices for utilizing job boards effectively.
• Key Achievements: Successfully improved system uptime 60% through proactive monitoring and quick response to system issues.
• Played a key role in optimizing the ATS (Jobdiva) integration with multiple job boards, increasing the visibility and quality of candidate sourcing.

System Administrator - NLB Services Pvt. Ltd. - Noida, Uttar Pradesh

(2018-11 - 2019-05)

• Administered and supported the recruitment ATS (Jobdiva), ensuring smooth integration with various job boards like Dice, Monster and CareerBuilder.
• Delivered technical support to internal teams, addressing issues related to system performance, job posting and candidate management.
• Assisted in the setup, configuration, and maintenance of recruitment software, improving team productivity and reducing manual processes.
• Support system security, backups and user management to maintain confidentiality and data integrity across platforms.
• Key Achievements: Contributed to improving system uptime, ensuring minimal disruption to recruitment activities.

Bachelor of Technology - Computer Science & Engineering - Uttarakhand Technical University (2014 - 2018)