Adekunle Adeniran

Customer focused professional with strong communication, problem-solving and relationship building skills, experienced in delivering high quality support in fast paced environments. Committed to resolving inquiries efficiently, enhancing customer satisfaction and maintaining a positive, solution oriented approach in every interaction.

IT Support Technician at Network Rail (2025-06 – Present)

• Implemented user compliance verification through Group Policy and Intune MDM, maintaining adherence to company's security protocol.
• Delivered timely resolution of hardware, software, network, and VoIP incidents each week, improving service efficiency through ITIL guided processes.
• Explained and resolved technical issues via Teams and phone, contributing to a 95% satisfaction rate among users (both internal & external).
• Administered Active Directory and Azure AD for users, performing password resets, onboarding, and MFA enrolment with zero unauthorized access events.
• Handling high volume of inbound calls & ensuring that all incidents were logged accurately in the ticketing system.
• Executed routine IT admin tasks including SCCM patch deployment and GPO updates.
• Logged all incidents accurately in the ticketing system while managing high volume call traffic, ensuring traceability and compliance with ITIL incident management.

Customer Service Representative at Co Operatives (2023-06 – 2025-04)

• Delivered an excellent customer experience via live chat, phone, email, and social media communication.
• Resolved customer queries and complaints in a timely and customer-focused manner.
• Built strong customer relationships through effective communication and problem-solving.
• Escalate complex issues to relevant departments when required.
• Meet daily performance and service quality targets.
• Assisted customers with product enquiries, order queries, deliveries, and returns.
• Accurately logged all customer interactions within internal systems

IT Support Analyst at Jamesom Ltd (2021-06 – 2023-03)

• Provided on site and remote IT support, ensuring minimal disruption to business operations.
• Diagnosed and resolved IT incidents efficiently, adhering to strict SLAs.
• Managed site connectivity and escalating critical network outages to senior engineers.
• Applied security updates and patches via WSUS and GPO, ensuring 100% device compliance with corporate security protocols.
• Documented all incidents and resolutions in the Incident Management System, enabling knowledge base growth and reducing repeat incidents.
• Deployed new Group Policy objects to enforce security standards, achieving organization wide compliance within 48 hours of rollout.
• Managed Active Directory user accounts, handling provisioning, de provisioning, and group membership for over 1000 users.

National Diploma in Banking & Finance – Osun State Polytechnics, Nigeria (2015-01 – 2017-12)