Senior IT Business Analyst | Product Owner - Marlowe Environmental Services (part of Mitie)
(2022-03)
Business Transformation Delivery
- BA supporting full-stack IFS Cloud implementation, delivering requirements, data migration, process standardisation, and stakeholder alignment to enable transition from legacy systems to a scalable, unified platform following Mitie's acquisition of Marlowe.
- Accountable for the full product development lifecycle of our in-house contract build and scheduling platform
- Identified and supported AI-enabled productivity opportunities, embedding AI-powered tools and workflows to accelerate analysis and improve decision-making across the organization.
- Managing the roadmap evolution and prioritising our sprints and backlog activities to maximise business value, align stakeholder expectations, and ensure timely delivery of change.
- Managing Agile Scrum ceremonies and release cycles for a 5-person developer team (including offshore developers)
- Working alongside senior leadership as part of the business change board to guide prioritisation of business change requests and backlog planning ensuring alignment to our organisations strategy.
- Facilitated workshops across UK sites to map 'as-is' and 'to-be' processes, this includes process improvement opportunities for new acquisitions, capturing requirements and acceptance criteria from operational stakeholders on system workflows, business rules and regulatory requirements to be planned in for development.
- Worked on several data migration projects (Finance, HR, Fleet, Manufacturing, Engineering, CAFM) and with third-party specialists, ensuring data integrity across the organisation.
- Currently completing a Level 4 Digital Product Manager Apprenticeship alongside role responsibilities focusing on product research, design and development, etc
- Developed UAT test cases and process documentation, securing stakeholder sign-off and improving user adoption
- Provided mentorship and training for Junior Business Analysts
IT Business Analyst - Birmingham Airport Ltd
(2019-01 - 2022-03)
- Responsible for early life support, project scope, and project deliverables for the Finance systems migration projects
- Leading and organising project workshops, interviews, requirements gathering sessions and producing user stories and process maps.
- Developed the projects' functional, non-functional and technical requirements and worked alongside Procurement to ensure the OJEU submission meets quality and expectation.
- Co-ordinated the data cleansing activity prior to the migration of core finance data
- Providing routine systems support and configuration of the HR system for the HR/payroll department.
- Responsible for the migration of employee data from multiple source systems to the target system (iTrent)
- Developing and maintaining the HR/Payroll system data structures, workflows, security access and ensuring they meet the business's requirements.
- Creating, updating, and maintaining MI & BI reports, queries and dashboards as agreed with stakeholders using SAP Business Objects & visualisation tool.
- Assisting with developing an ISMS strategy and compliance with ISO27001 for Birmingham Airport in line with the NIS Directive.
- Working alongside IT teams to ensure compliance with the security framework and controls in the area of operations security.
Project Analyst/Change Lead - Tarmac Ltd
(2016-12 - 2018-12)
- Project analyst facilitating project workshops and scope meetings between IT teams and business sponsors.
- Gathered business requirements for solution implementation ('As is - To Be').
- Supporting UAT and production of test scripts as part of the project lifecycle and producing weekly and monthly reports for business sponsors and the steering committee.
- Leading the project change management process to ensure project changes are risk assessed from a SOx, GDPR, licensing and security perspective, and both internal and external solution development teams are briefed for successfully deploying changes into the live environment.
- Supporting the PMO team, including providing project governance and assurance to Project Managers, regular project health and stage gate quality checks, resource management and allocations, and resolution of resource constraints, portfolio analysis and budget tracking for IT projects.
Blackline Reporting Analyst - Tarmac Ltd - Solihull, Birmingham
(2016-07 - 2017-09)
Finance Analyst - Spurgeons - Birmingham
(2016-01 - 2016-06)
Accounts Payable Associate - Babcock International Group - Birmingham
(2014-09 - 2016-01)
Accounts Payable & Receivables Officer - Performances Birmingham Ltd
(2013-07 - 2014-05)
Finance Assistant - Walsall Metropolitan Borough Council
(2008-02 - 2011-09)
