Senior Product Owner - Waracle
(2025-09)
- Own and manage the product backlog for a leading UK fitness and health brand, ensuring alignment with strategic goals and customer needs
- Collaborate closely with client stakeholders to define product requirements and drive the transition from legacy systems to a modern, scalable architecture
- Lead backlog creation, refinement, and prioritisation, translating business requirements into clear, actionable user stories and acceptance criteria
- Produce high-quality documentation including product requirements, technical specifications, and process flows to support cross-functional delivery teams
- Work alongside engineering and design teams to deliver solutions using modern technologies including Next.js and headless CMS architectures (Payload CMS)
- Contribute to architectural decision-making, including evaluation and integration of authentication solutions (e.g. Clerk)
- Leverage AI tools (including Gemini) to enhance product workflows, improve efficiency, and support documentation and discovery processes
- Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and successful delivery of complex digital transformation initiatives
Senior Product Manager/Senior BA - FanDuel - Remote (Edinburgh, UK)
(2022-10 - 2025-07)
- Owned product backlog for Account & Wallet, aligning features with business OKRs and customer outcomes
- Partnered with analytics to implement data-driven prioritisation, boosting customer retention KPIs
- Led redesign of regulatory reporting backend, ensuring compliance across multiple jurisdictions
- Enhanced stakeholder visibility with structured reporting and delivery metrics
Senior Business Analyst - Waracle (Virgin Money)
(2021-01 - 2022-06)
- Supported Product Owner in defining backlog for data-driven decision engine
- Captured requirements, documented business rules, and mapped customer journeys
- Collaborated with vendors and internal teams to deliver digital transformation initiatives
Technology Analyst - RBS
(2019-06 - 2020-08)
- Delivered mandated improvements for Apple Pay & Google Pay, including tokenised payment enhancements
- Created JIRA project structures, improving transparency and delivery tracking
- Implemented Apple In-App Provisioning, ensuring compliance with Apple and VISA requirements
Business Analyst - Clydesdale Bank
(2018-12 - 2019-06)
- Conducted gap analysis of Business Banking platform and recommended improvements
- Delivered mobile app UI enhancements, improving customer journeys and usability
- Produced business requirements and managed JIRA backlog within feature teams
Senior Business Analyst - Scottish Government
(2020-01 - 2021-12)
Designed processes for correspondence management system.
Business Analyst - RBS
(2015-01 - 2018-12)
Led multiple workstreams on Williams & Glyn divestment and telephony reintegration.
Business Analyst - Sky
(2013-01 - 2015-12)
Delivered contact centre case management system for 14,000 users; awarded multiple Shine Awards.
