Scott Shanks
Product Owner / Senior Business Analyst
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About
Product Owner / Senior Business Analyst with over 10 years' experience bridging business and technology to deliver scalable digital, payments, and data-driven products. Skilled at defining vision and roadmaps, eliciting requirements, and managing delivery in agile environments. Known for translating complex problems into actionable solutions, fostering strong stakeholder relationships, and ensuring product strategies deliver measurable business value and exceptional user experiences.
Experience
Senior Product Owner - Waracle
(2025-09)
- Own and manage the product backlog for a leading UK fitness and health brand, ensuring alignment with strategic goals and customer needs
- Collaborate closely with client stakeholders to define product requirements and drive the transition from legacy systems to a modern, scalable architecture
- Lead backlog creation, refinement, and prioritisation, translating business requirements into clear, actionable user stories and acceptance criteria
- Produce high-quality documentation including product requirements, technical specifications, and process flows to support cross-functional delivery teams
- Work alongside engineering and design teams to deliver solutions using modern technologies including Next.js and headless CMS architectures (Payload CMS)
- Contribute to architectural decision-making, including evaluation and integration of authentication solutions (e.g. Clerk)
- Leverage AI tools (including Gemini) to enhance product workflows, improve efficiency, and support documentation and discovery processes
- Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and successful delivery of complex digital transformation initiatives
Senior Product Manager/Senior BA - FanDuel - Remote (Edinburgh, UK)
(2022-10 - 2025-07)
- Owned product backlog for Account & Wallet, aligning features with business OKRs and customer outcomes
- Partnered with analytics to implement data-driven prioritisation, boosting customer retention KPIs
- Led redesign of regulatory reporting backend, ensuring compliance across multiple jurisdictions
- Enhanced stakeholder visibility with structured reporting and delivery metrics
Senior Business Analyst - Waracle (Virgin Money)
(2021-01 - 2022-06)
- Supported Product Owner in defining backlog for data-driven decision engine
- Captured requirements, documented business rules, and mapped customer journeys
- Collaborated with vendors and internal teams to deliver digital transformation initiatives
Technology Analyst - RBS
(2019-06 - 2020-08)
- Delivered mandated improvements for Apple Pay & Google Pay, including tokenised payment enhancements
- Created JIRA project structures, improving transparency and delivery tracking
- Implemented Apple In-App Provisioning, ensuring compliance with Apple and VISA requirements
Business Analyst - Clydesdale Bank
(2018-12 - 2019-06)
- Conducted gap analysis of Business Banking platform and recommended improvements
- Delivered mobile app UI enhancements, improving customer journeys and usability
- Produced business requirements and managed JIRA backlog within feature teams
Senior Business Analyst - Scottish Government
(2020-01 - 2021-12)
Designed processes for correspondence management system.
Business Analyst - RBS
(2015-01 - 2018-12)
Led multiple workstreams on Williams & Glyn divestment and telephony reintegration.
Business Analyst - Sky
(2013-01 - 2015-12)
Delivered contact centre case management system for 14,000 users; awarded multiple Shine Awards.
Education
BA (Hons) - Business Law - Glasgow Caledonian University
