Abi Putley

Dedicated and compassionate healthcare professional with hands-on experience in emergency medicine, customer-facing roles, and childcare settings. Currently working as an Emergency Medical Adviser handling live 999 calls, I bring calm decision-making under pressure, strong communication skills, and a genuine commitment to patient care. A BSc-qualified, First Aid trained professional with a proven record of reliability, adaptability, and attention to detail across fast-paced environments.

Emergency Medical Adviser (999) at NHS Ambulance Service / Emergency Medical Dispatch (2026-02 – Present)

• Handle emergency 999 calls and assess patient needs using NHS Pathways triage protocols.
• Determine appropriate response levels and dispatch emergency medical resources.
• Provide pre-arrival first aid and life-saving instructions to callers.
• Support distressed and vulnerable callers while maintaining professionalism and empathy.
• Maintain accurate patient records in compliance with confidentiality and information governance requirements.
• Work effectively within a fast-paced emergency services environment, managing high call volumes.

Salon Advisor at Soleil Tanning Salon (2023-08 – 2026-02)

• Met daily, weekly and monthly sales targets through product consultations with clients.
• Educated customers on safe tanning practices and retail products.
• Managed cash handling, opening/closing procedures, and maintained a clean salon environment.
• Handled customer telephone enquiries regarding pricing and bookings.

Online Grocery Picker at Morrisons (2021-10 – 2023-08)

• Ensured orders were picked and packed accurately for home delivery, checking quality and date codes.
• Made appropriate product substitutions and assisted customers in-store with queries.

Nursery Assistant at Poppets Pre School (2021-03 – 2021-07)

• Supported children aged 2–3 in group learning activities including reading and creative play.
• Maintained indoor and outdoor supervision in line with health and safety procedures.
• Prepared activities, snacks and drinks while adhering to safeguarding protocols.

Waitress at Green Man Public House (2019-09 – 2020-04)

• Delivered friendly table service, taking food and drink orders and handling cash transactions.
• Assisted kitchen staff to ensure timely order completion.

Teaching Assistant (Work Placement) at Eastcote Primary Academy (2019-07 – 2019-07)

• Assisted class teacher in preparing resources and supporting pupils during lessons.
• Supervised pupils at playtime and refreshed classroom displays.

Salon Assistant at Enigma Hairdressers (2018-08 – 2019-09)

• Greeted clients, assisted with salon services (washing, tints, perms, foils) and maintained salon cleanliness.
• Supported apprentice training and carried out general ad hoc tasks.

Bachelor of Science in Health Studies – University of Greenwich (2022 – 2025)

BTEC Diploma in Health and Social Care – Stationers Crown Woods Academy Sixth Form (2020 – 2022)

GCSE's in General Education – Stationers Crown Woods Academy (2015 – 2020)