Nick Cropper

Personable, motivated and target-driven individual with a strong customer-facing background in retail, hospitality and production, and hands-on experience building relationships and communicating confidently through volunteer radio broadcasting. Comfortable speaking to new people, resilient under pressure and keen to build a career in a consultative, relationship-led sales environment such as Business Development. Proven ability to identify customer needs, sell relevant products and services, and represent a brand professionally both face-to-face and over the phone.

Customer Adviser - B&Q

(2025-04)

• Proactively engage customers to understand their needs and recommend the right products, directly growing basket value and customer satisfaction core consultative selling skills transferable to identifying R&D opportunities.
• Build rapport quickly with a wide range of customers, resolving complaints and queries confidently and professionally.
• Place and manage large orders, liaising with colleagues and suppliers to ensure accuracy and timely delivery.
• Maintain store standards, taking ownership of tasks with minimal supervision.

Volunteer Radio Presenter - Unity Radio

(2022-09 - 2024-09)

• Hosted and produced a live weekly show independently, researching and creating engaging content on deadline, demonstrating initiative and self-management.
• Conducted live interviews with members of the public, quickly building rapport with strangers and asking effective, curious questions, directly relevant to prospecting new business contacts.
• Delivered content confidently on air and during outdoor broadcasts, including segments on mental health, building strong verbal communication and audience engagement skills.

Production Operative Officer - Smithfield Murray

(2023-10 - 2024-08)

• Worked to strict deadlines within a fast-paced production environment, ensuring accurate and timely order fulfilment for customers.
• Took responsibility for colleague safety during production hours, showing reliability and accountability.

Warehouse Assistant (Temporary) - dnata Catering

(2024-09 - 2024-09)

• Worked efficiently to deadlines in a fast-paced logistics environment, maintaining high standards of organisation and cleanliness.

Labourer - House Crowd

(2020-03 - 2020-03)

• Collaborated effectively as part of a team on-site, following health and safety protocols and taking on physically demanding tasks.

Barman - Con Club

(2019-10 - 2019-12)

• Delivered excellent customer service in a fast-paced hospitality setting, managing stock and liaising with suppliers.
• Handled busy, high-pressure shifts calmly, a customer-facing background known to translate well into sales roles.

Level 3 Subsidiary Diploma - Basketball Studies - Myerscough College, Bilsborrow

GCSEs - Altrincham College