Abigail Macdonald

Reliable, hardworking and adaptable professional with experience across administration, fleet management, finance, hospitality, housekeeping, catering and customer service. Most recently worked for two years as a Fleet Administrator, managing vehicle records, compliance, invoices, penalties and engineer payments while ensuring documentation met client requirements. Highly organised with strong attention to detail and experience working with confidential information, financial records and deadlines.

Confident using Microsoft Excel and Word, email systems and booking systems, as well as communicating with customers, colleagues and external contacts by phone and email. A dependable team player who is willing to learn new skills and take on new responsibilities. Comfortable working in both office-based and practical environments.

Fleet Administrator - CASS

(2022-01 - 2024-01)

• Managed and maintained records for company vehicles and fleet operations.
• Kept track of vehicle insurance, MOTs and servicing requirements to ensure records remained up to date.
• Monitored and dealt with Parking Charge Notices (PCNs), ensuring they were processed and resolved appropriately.
• Checked, processed and organised invoices.
• Assisted with finance administration relating to engineer payments.
• Checked photographs and supporting documentation submitted by engineers to ensure all information required by the client had been provided.
• Reviewed completed work and supporting evidence before approving engineer payments.
• Communicated with engineers, colleagues and other contacts by email and telephone.
• Used Microsoft Excel and Word to maintain records and complete administrative tasks.
• Worked accurately to deadlines while managing multiple tasks and priorities.
• Handled information carefully and maintained a high level of attention to detail.

Crew Member - McDonald's

(2019-01 - 2022-01)

• Provided friendly and efficient customer service in a busy, fast-paced environment.
• Took customer orders and handled payments accurately.
• Prepared food in accordance with company standards and procedures.
• Maintained high standards of cleanliness, hygiene and food safety.
• Worked effectively as part of a team during busy periods.
• Followed instructions and company procedures consistently.
• Developed strong communication, time-management and customer-service skills.

Housekeeping Team Member - Travelodge

(2014-01 - 2019-01)

• Worked as part of the housekeeping team, ensuring guest rooms and communal areas were cleaned to a high standard.
• Maintained good standards of hygiene, cleanliness and presentation.
• Worked efficiently to meet daily room and cleaning requirements.
• Paid close attention to detail when preparing rooms for guests.
• Worked independently as well as part of a team.
• Maintained a professional and helpful approach when dealing with guests and colleagues.

Kitchen Assistant - School Kitchen

(2013-07 - 2014-01)

• Assisted with food preparation and cooking.
• Helped prepare meals in a busy school kitchen environment.
• Maintained high standards of cleanliness and food hygiene.
• Cleaned kitchen equipment, surfaces and work areas.
• Worked as part of a team to ensure meals were prepared and served on time.
• Followed food safety and workplace procedures.

Cleaner - Various

(2013-01 - 2013-07)

• Carried out general cleaning duties to a high standard.
• Maintained cleanliness and hygiene across assigned areas.
• Managed tasks efficiently and worked to required standards.
• Used cleaning equipment and products safely and appropriately.
• Worked independently while ensuring all required duties were completed.

Housekeeping - Premier Inn

(2012-09 - 2012-12)

• Cleaned and prepared guest bedrooms and communal areas to a high standard.
• Ensured rooms were ready for incoming guests within required timeframes.
• Maintained high standards of hygiene and presentation.
• Worked efficiently as part of a housekeeping team.
• Paid close attention to detail when completing cleaning and room-preparation tasks.