Abimbola Adetutu A

Strategic and results-driven Business and Operations professional with 7+ years of experience across retail, telecommunications, hospitality, agriculture, and fashion entrepreneurship. Proven ability to lead cross-functional teams, optimize operations, and drive sustainable revenue growth in fast-paced environments. Recognized for strong people leadership, process improvement, and data-informed decision-making.

Experienced in aligning business goals with customer experience and workforce performance across local and international contexts.

Supervisor at YNorth / Timeteller (2026-01 – Present)

• Improved customer satisfaction through effective floor supervision and rapid issue resolution.
• Maintained high operational standards during peak sales periods, ensuring smooth customer flow and service quality.
• Supported revenue growth through accurate execution of in-store promotions and discount campaigns.
• Coordinated daily sales activities and team communication to enhance service delivery.

Manager at Ryna Enterprises (2024-10 – 2025-12)

• Increased monthly sales by 45% through optimized product display and proactive customer engagement strategies.
• Recruited, trained, and supervised staff, improving productivity, accountability, and service quality.
• Designed daily sales reporting templates to track performance and identify top-selling products.
• Implemented structured customer feedback systems, improving satisfaction and repeat patronage.
• Negotiated with suppliers to secure timely stock delivery and cost-effective pricing.

Café Manager at Deo Gratias (2020 – 2022)

• Grew monthly revenue from ₦12M to ₦35M+ through targeted marketing, service optimization, and loyalty programs.
• Achieved a 75% customer retention rate, significantly improving long-term profitability.
• Negotiated supplier contracts, reducing operating costs by 10% while maintaining quality standards.
• Organized community events that increased foot traffic and brand visibility.
• Reduced staff turnover by 30% through structured training and positive workplace culture initiatives.

KYC Team Leader at Airtel Networks Limited (2015 – 2017)

• Supervised KYC operations to ensure full compliance with regulatory and organizational standards.
• Improved customer satisfaction with verification processes by 25% through workflow optimization.
• Resolved escalated compliance issues under strict deadlines while maintaining accuracy.
• Streamlined team workflows, enabling a 35% increase in workload capacity.
• Reduced KYC processing time by 30% through continuous process improvement.

Farm Operations Manager (Poultry) at Zartech Limited (2014 – 2015)

• Increased egg production by 15% through optimized feeding schedules and environmental controls.
• Designed and enforced biosecurity measures, significantly reducing operational risks and losses.
• Recruited and trained farm staff, improving adherence to best agricultural practices.
• Introduced partial automation systems, lowering operational costs and increasing productivity.

Fashion Business Associate / Entrepreneur at B.Footies / Tommy Footies (2019 – Present)

Part-time

• Manage sales, marketing, and customer relations to grow brand visibility and revenue.
• Recruit and supervise designers and artisans, ensuring consistent product quality and creativity.
• Implemented customer feedback systems that improved product design and satisfaction levels.
• Expanded operations to serve international clients, meeting diverse market demands.
• Achieved 90% customer retention through consistent service excellence.

Higher National Diploma (HND) in Banking & Finance – The Oke-Ogun Polytechnic, Saki (TOPS) (2022 – 2024)

Ordinary National Diploma (OND) in Banking & Finance – The Oke-Ogun Polytechnic, Saki (TOPS) (2017 – 2019)