Abu Nadeem

I am a confident, approachable, and hardworking individual with strong customer service and communication skills developed through a range of customer-facing roles. I am comfortable speaking with people from different backgrounds, building positive relationships, and adapting my communication style to suit different situations. I pride myself on being a good listener, remaining calm under pressure, and finding practical solutions to problems.

I use these skills in my everyday life by communicating effectively with others, working well as part of a team, and handling situations in a positive and professional manner. I am keen to bring my strong work ethic, reliability and people skills to a new role where I can continue to develop and contribute to a successful team.

Customer Service Representative at HM REVENUE AND CUSTOMS (2025-03 – 2026-07)

• Provided professional and accurate customer service to members of the public, handling a wide range of enquiries in a busy and fast-paced environment.
• Communicating complex tax and government-related information clearly and professionally, adapting explanations to suit individual customers.
• Use active listening and questioning skills to understand customer needs and provide appropriate advice and support.
• Handled sensitive and confidential customer information in accordance with HMRC policies, procedures, and data protection requirements.
• Used internal systems and databases to access, update, and accurately record customer information and case details.
• Resolved customer queries efficiently while maintaining a high standard of accuracy and professionalism.
• Deal confidently with challenging or difficult conversations, remaining calm, empathetic, and professional at all times.
• Worked to performance targets and quality standards while managing a high volume of customer enquiries.
• Followed strict procedures and legislation when dealing with customer accounts, ensuring information provided was accurate and compliant.
• Demonstrated strong attention to detail when reviewing customer information and processing enquiries.
• Worked effectively as part of a team, sharing information and supporting colleagues to deliver high-quality customer service.
• Developed strong communication, problem-solving, organization, and time-management skills within a professional government environment.

Door-to-Door Sales Representative at BT Sales (2024-08 – 2025-02)

• Represented BT professionally through door-to-door customer engagement, confidently introducing products and services to a wide range of customers.
• Developed strong verbal communication and interpersonal skills by engaging with customers face-to-face in different environments.
• Built rapport quickly with customers, using active listening to understand their needs and recommend suitable services.
• Explained products, packages and benefits clearly and confidently, adapting communication to suit different customers.
• Handled questions, objections and concerns professionally, remaining positive and composed during challenging conversations.
• Worked independently while managing daily targets, organizing visits, and maintaining a consistent level of customer service.
• Used persuasive communication and relationship-building skills to generate customer interest and support sales.
• Demonstrated resilience and motivation when working in a target-driven environment, remaining professional when faced with rejection.

Customer Service Staff at MR Ts (2023-05 – 2024-07)

• Delivered friendly, professional and attentive customer service, creating a welcoming experience for customers from arrival through to departure.
• Communicated confidently with customers, taking orders, answering questions, and responding to requests in a clear and professional manner.
• Built positive relationships with customers by listening carefully to their needs and providing helpful, personalized service.
• Remain calm and professional when dealing with busy periods, customer concerns, or challenging situations.
• Worked effectively as part of a front-of-house team, communicating clearly with colleagues to ensure smooth and efficient service.
• Managed multiple customer requests simultaneously while maintaining a high standard of service and attention to detail.
• Handled customer queries and complaints professionally, using problem-solving skills to resolve issues and maintain customer satisfaction.
• Developed strong interpersonal and communication skills through regular interaction with a wide range of customers.

Secondary Education in Math's, Science, English – CO-OP ACADEMY GRANGE

Level 3 in IT – BRADFORD COLLEGE