Abu Taher Md. Naeem

Google-certified IT Support Engineer with an MSc in Data Science and a strong foundation in hardware/software troubleshooting, network fundamentals, and Microsoft 365. Proven ability to deliver efficient technical solutions and excellent user support in fast-paced environments.

IT Advisor (part time) - Benson Green Accountants - London

(2025-01 - 2026-05)

• Advised and managed full IT infrastructure for a London accounting firm, covering hardware, software, and network configuration
• Delivered strategic technology guidance to management, improving operational efficiency, security posture, and system performance
• Provided ongoing technical support and system maintenance, ensuring minimal downtime and smooth day-to-day operations

Administration & IT (part-time) - Double Glazing London LTD - London

(2024-12 - 2025-07)

• Deployed and maintained computer systems, networks, and IT infrastructure including hardware setup and software installation
• Streamlined administrative workflows by coordinating communications, scheduling, supplier procurement, and project tracking
• Ensured consistent uptime and daily operational continuity through proactive system monitoring and technical support

Customer Assistant (part time) - Marks and Spencer PLC - London

(2025-01 - 2026-04)

• Delivered high-quality customer service across Clothing and Travel Money departments in a high-footfall retail environment
• Processed foreign currency exchange transactions accurately in compliance with company policies and financial regulations
• Strengthened communication, problem-solving, and teamwork skills through daily engagement with diverse customers

Master of Science - Data Science - London South Bank University (2025-11)

Bachelor of Science - Computer Science and Engineering (CSE) - Leading University, Sylhet, Bangladesh (2022-12)