Adam Asghar

Caring: In my NHS role I was committed to prioritising and caring for the needs of all stakeholders; colleagues, clients and IT third parties. I consistently produced outcomes to ensure satisfaction.

Open: I perform effectively both independently and as part of a larger team. I listen to other people's ideas respectfully and challenge accordingly.

Adaptable: I am a flexible and opened minded person who is able to to cater for diverse needs from creation of management delivery reports to clients IT troubleshooting problems. I am innovative and creative in finding solutions, which allows to overcome any unexpected challenges. I am always looking to improve and grow, and I am excited to bring the energy to the team.

Planning: I am able to prioritise key deliverables including assessment of supply and demand for IT equipment. Planning for deadlines include key milestones, potential roadblocks, risks and issues. Regular check ins with my management ensured I stayed on track.

First line IT service desk and support engineer - NHS - Hern consultancy

(2024-07)

IT engineer from the age of 16 to present day, during each of the Summer/Christmas/25 half term holiday breaks. Currently working on Fridays on a weekly basis due to having no college on this day. Overall, I am a dedicated IT Support professional with hands-on experience configuring desktops and laptops using Gold images, deploying and maintaining printers across multi-site environments, and delivering reliable first-line technical support.

Also skilled in workstation setup, network connectivity, hardware troubleshooting, and resolving user access issues. Known for strong communication, effective workload prioritisation, and the ability to work collaboratively with technical teams and non-technical departments to ensure smooth day-to-day IT operations.

• Building and configuring desktops/laptops using Gold image
• Connecting users to printer networks
• Assisting and participating in project work ensuring prioritisation of daily workload
• Installed and configured telephone lines and related communication systems
• Set up desktop workstations, including monitors, peripherals, and associated hardware
• Provided onsite support across multiple hospital locations for printer deployment and setup
• Performed routine printer maintenance, including toner replacement across various sites
• Resolved user issues such as login problems and general technical support queries
• Re-connecting/re wiring ethernet connections from control rooms to restore or improve network connectivity
• Attended daily briefings with management to review priorities and coordinate workload
• Collaborated with multiple departments to ensure smooth communication and IT service delivery

Service assistant - April Properties

(2023-02 - 2023-02)

Work experience in Year 10 (2 weeks)

• Managing the phone line/answering phone calls to customers
• Managing calendars for house viewings to potential buyers

Customer assistant - AL Farooq Kebabish Restaurant

(2023-04)

Saturday evenings (from April 2023 - Current) on ad hoc basis

• Cashier: processing payments, managing orders
• Managing telephone orders
• Implementing health and safety standards i.e. sanitisation
• Managing stock i.e. drinks, meat

B-tech Level 3 IT extended diploma - IT - Leyton Sixth Form College (2026-05)

GCSE - Multiple