Chetan Kanabar
IT SUPPORT ANALYST | IT SERVICE DESK | DESKTOP SUPPORT | IT ANALYST
About
IT Support and Service Desk professional with experience providing 1st and 2nd line support, desktop and end-user assistance, and application support across local government, manufacturing, education and commercial environments. Hands-on experience with Windows environments, Microsoft 365, Active Directory, Group Policy, Citrix, SAP, Unit4 ERP, iTrent, SharePoint and Salesforce. Skilled in troubleshooting hardware, software, access and application issues; user account administration; incident investigation; escalation; documentation; and supporting system changes.
Provided support to more than 500 users at Northwest Leicestershire District Council, bringing an ITIL-based approach, strong customer service, stakeholder communication and practical problem-solving.
Experience
Quality Auditor - Caterpillar Inc.
(2026-08 - 2026-09)
- Carried out quality audits against established procedures, engineering specifications and quality standards.
- Recorded and communicated defects and non-conformities, supported root-cause investigations and worked with manufacturing, engineering and operations colleagues.
- Maintained accurate records and followed operational and quality controls, contributing to continuous improvement.
ICT Business Support Analyst - Northwest Leicestershire District Council
(2023-04 - 2025-09)
- Provided 1st and 2nd line technical and application support to more than 500 users in a business-critical local authority environment.
- Supported Unit4 ERP, iTrent, SharePoint, Microsoft 365, Citrix and bespoke business applications.
- Investigated application and access issues, administered user accounts and permissions, and supported Active Directory.
- Worked with users to understand issues and requirements, resolving incidents or escalating them to the appropriate teams.
- Performed application administration and configuration in line with business requirements and system controls.
- Applied ITIL and SLA-based processes, carried out root-cause investigations and maintained support documentation.
Product Marketing & Data Administrator - Ivoclar Vivadent
(2022-08 - 2022-12)
- Used Salesforce CRM to create and manage leads, maintain customer records and support business development activity.
- Maintained customer and prospect data, corrected errors and supported data quality and reporting.
- Processed customer and product information and worked with internal stakeholders to resolve data issues.
Lead ICT Technician - Advanced IT Services
(2022-04 - 2022-07)
- Provided technical support across multiple pre-schools and primary schools.
- Administered Active Directory, Group Policy and Microsoft 365, including user accounts and access permissions.
- Installed and supported hardware, software, enterprise applications and cloud-based solutions.
Pricing Data & Product Analyst - MPK Garages Ltd
(2022-01 - 2022-04)
- Maintained supplier product and pricing data across point-of-sale systems.
- Analysed product performance, pricing and profit margins, identifying discrepancies and supporting data corrections.
- Conducted market and competitor research to support commercial decisions.
Assistant IT Manager - Bladon Jets Ltd
(2018-04 - 2021-12)
- Supported SAP and other business-critical applications, including application administration, configuration and troubleshooting.
- Created and administered SAP user accounts, configured access and permissions, unlocked accounts, reset passwords and removed leaver access.
- Investigated application and system issues with business users, technical teams and suppliers, supporting root-cause resolution.
- Supported system changes, upgrades, security patches and SharePoint configuration; provided user guidance and training.
- Assisted with IT procurement, supplier management and supervision of IT support activities.
Senior IT Support Technician - EMH Housing Group
(2017-08 - 2018-04)
Application Support Analyst - De Montfort University
(2016-05 - 2017-08)
Lead Desktop Support Engineer - Nottinghamshire County Council
(2013-05 - 2016-04)
Major Incident & Problem Analyst - RR Donnelley Global Document Solutions
(2008-09 - 2013-05)
Education
BA (Hons) - Business Information and Systems - University of Central England in Birmingham (1999 - 2003)
MA - Property Investment and Management (RICS) - Nottingham Trent University (2007 - 2008)
BTEC Advanced National Diploma - Business & Finance - Gateway Sixth Form College (1996 - 1999)
