Director at One Call Gas Services Ltd (2015-01 – Present)
- Directed daily management of business activities
- Directed Gas Safe compliance efforts, guaranteeing strict observance of regulations and best practices consistently.
- Managed insurance customer relations, upholding rigorous adherence to SLA standards encompassing job completion timeframes, associated costs, and overall customer satisfaction.
- Handled and rectified customer complaints to meet client expectations.
- Maintained national team of gas engineers' adherence to updated Gas Safe legislation
- Launched technical bulletins nationwide to support mobile workforce in UK
- Assessed skill gaps of engineers by analysing performance metrics including First Time Fix, Average Parts Costs Per Job, and Recall Rates, followed by implementing training to enhance performance alignment with business expectations.
- Managed Gas Safe complaints related to engineers, overseeing processes until completion.
- Ensured adherence to regulatory requirements by implementing sound compliance programmes.
- Oversaw DLO team including supervisors, gas engineers, plumbers, and call centre personnel.
- Oversaw compliance with Gas Safe, Asbestos, legionella and electrical inspection regulations.
- Enhanced DLO team performance through effective supervision and coaching of teams, ensuring delivery of exceptional service to residents.
- Achieved 100% compliance for timely delivery of all critical checks.
National Gas Compliance Manager at City Technical Services Ltd (2013-01 – 2014-12)
- Maintained national team of gas engineers' adherence to updated Gas Safe legislation
- Launched technical bulletins nationwide to support mobile workforce in UK
- Assessed skill gaps of engineers by analysing performance metrics including First Time Fix, Average Parts Costs Per Job, and Recall Rates, followed by implementing training to enhance performance alignment with business expectations.
- Managed Gas Safe complaints related to engineers, overseeing processes until completion.
- Ensured adherence to regulatory requirements by implementing sound compliance programmes.
Property Compliance Manager at West Kent Housing Association. (2010-12 – 2013-01)
- Oversaw DLO team including supervisors, gas engineers, plumbers, and call centre personnel.
- Oversaw compliance with Gas Safe, Asbestos, legionella and electrical inspection regulations.
- Enhanced DLO team performance through effective supervision and coaching of teams, ensuring delivery of exceptional service to residents.
- Achieved 100% compliance for timely delivery of all critical checks.
