Business Analyst
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A solution-oriented business analyst with over 4 years of experience in delivering business re-engineering and improvement digital solutions. A professional possessing vast knowledge of Software Development Lifecycle while applying agile best practices with the goal of increasing company’s ROI and improving customer satisfaction. An excellent team player with extensive experience in stakeholder management, gathering and documenting business requirements, development and testing in both waterfall and agile environments.
I am a seasoned Business Analyst with over 4 years of hands-on experience in delivering impactful digital solutions and process improvements. My expertise spans across various organisations, including Oakview Capital, Excel Solutions, and Federal Airport Authority of Nigeria (FAAN).
During my time at Oakview Capital, I played a pivotal role in enhancing Salesforce CRM (Sales Cloud and Service Cloud), leading to a remarkable 27% increase in ROI. I facilitated requirement workshops, managed cross-department projects, and streamlined processes through the implementation of Service Cloud automation.
At Excel Solutions, I spearheaded a significant HR digital transformation project, automating employee expenses using ServicEngine and Salesforce CRM. My responsibilities included facilitating workshops, managing product backlogs, developing user manuals, and conducting regular training sessions. Collaborating effectively with internal stakeholders and cross-functional teams, I ensured the successful implementation of streamlined processes.
During my tenure at FAAN, I contributed significantly to the development of a digital financial platform using Oracle Financial. My role involved in-depth research, data analysis, and facilitating crucial Joint Application Development (JAD) and Joint Application Requirement (JAR) sessions. Presenting findings to stakeholders, I played a key role in ensuring the successful deployment of the platform.
Throughout my professional journey, my exceptional interpersonal and communication skills have been my hallmark. I effectively collaborated with diverse teams and stakeholders, ensuring transparent and open lines of communication. My proficiency in tools such as Jira, Confluence, Visio, and Salesforce CRM empowered me to manage projects seamlessly, document requirements accurately, and facilitate successful digital transformations within organisations.
In summary, my experiences reflect my expertise in business analysis, project management, stakeholder engagement, and my ability to drive successful digital transformations and process enhancements within organisations.
