Mariam Akhtar

Business Analyst with more than four years of experience delivering comprehensive gap analysis, innovative problem-solving, and effective requirements elicitation within the public sector, banking, financial services, and education domains. Skilled in requirement gathering and delivering successful project outcomes by aligning business and technical teams, proficient at creating UML and BPMN diagrams and applying the Agile methodology.

I have experience in conducting observations and carrying out one - one interviews and workshops, engaging with stakeholders to identify their requirements for the project analysis. Carrying out workshops with key stakeholders and identify problems, root cause of the problem

• In my role as a Business Analyst, I’ve consistently driven positive transformation across organisations. By identifying inefficiencies and implementing targeted process improvements, I’ve helped clients realise substantial cost savings. I bring a keen analytical eye and a results-oriented approach to ensure measurable, high-impact outcomes.

𝐍𝐎𝐓𝐀𝐁𝐋𝐄 𝐏𝐑𝐎𝐉𝐄𝐂𝐓𝐒

-Engaged with stakeholders to improve the existing Experian app features, this resulted in an increase with the star rating of the app from 3 star to 4 star.

• With the institution of a continuous feedback loop from Standard Bank of South Africa and proactive engagement mechanisms such as regular meetings and weekly update trackers with stakeholders, we have achieved an 85% client satisfaction rate.
• Dedicated NEXEN training sessions and weekly workshops for clients have effectively boosted product adoption by 40%.
• Received recognition for a full cycle custodian transfer from 36 accounts from HSBC to BNYM, completed on the transfer day enabling £9m worth of assets to be transferred successfully.

EARLY EDUCATION BACHELORS DEGREE