Business Analyst | Project and Process Manager
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Highly accomplished Business Analyst, Transformation Lead, and Process Improvement Specialist with over 12 years’ experience delivering complex change across energy utilities, higher education, banking, public sector, and regulated environments. Proven track record of leading end-to-end transformation initiatives that improve operational efficiency, service quality, customer experience, and data-driven decision-making.
Experienced in operating at the intersection of business, technology, and strategy, translating complex organisational needs into clear, actionable requirements and deliverable roadmaps. Adept at leading discovery, current-state and future-state analysis, business process re-engineering, and benefits realisation using Lean Six Sigma, Agile, and structured project delivery frameworks.
Demonstrated success working with senior stakeholders, executive sponsors, technical teams, and frontline users, facilitating workshops, influencing decisions, and driving consensus in highly complex, multi-stakeholder environments. Comfortable working in ambiguity, shaping initiatives from early concept through to implementation and post-delivery optimisation.
Strong background in digital transformation, including enterprise systems, CRM and ERP platforms, data and reporting solutions, and service redesign. Known for a pragmatic, outcome-focused approach that balances strategic thinking with hands-on delivery.
Business analysis & requirements management (end-to-end)
Process mapping, optimisation & continuous improvement
Project & change delivery (Agile / Waterfall / Hybrid)
Stakeholder engagement & leadership
Data-led decision making & performance improvement
Governance, risk, and benefits management
Recognised for professionalism, integrity, and the ability to turn complex problems into practical solutions that deliver measurable value. Open to Business Analyst, Senior BA, Project Manager, Transformation, and Process Improvement roles across both public and private sectors.
Senior Business Analyst, Transformation Lead, and Process Improvement Specialist with over 12 years of experience delivering complex business and digital change across energy utilities, higher education, banking, and public sector organisations. Extensive background in leading enterprise-wide transformation initiatives, service redesign, and operational improvement programmes within highly regulated environments.
Proven expertise in business analysis, process optimisation, and project delivery, with hands-on experience across the full change lifecycle from discovery and requirements definition through solution design, implementation, and benefits realisation. Strong track record of improving efficiency, customer and user experience, governance, and data-driven decision-making using Lean Six Sigma, Agile, and structured project management approaches.
Highly experienced in working with senior leaders, technical teams, and frontline stakeholders, facilitating workshops, managing complex dependencies, and driving alignment across diverse groups. Recognised for a pragmatic, outcomes-focused approach, strong communication skills, and the ability to translate complex business problems into practical, high-value solutions.
Degree-educated Business Analyst and Transformation Specialist with strong professional qualifications spanning requirements engineering, project delivery, process improvement, Agile delivery, and data analysis. Certified BCS Requirements Engineering Practitioner, demonstrating advanced capability in eliciting, analysing, validating, and managing complex requirements across business and technical domains.
Holds Lean Six Sigma Black Belt certification, with proven application of data-driven methodologies to deliver measurable process improvement, operational efficiency, and service excellence within regulated environments.
Certified PRINCE2 Practitioner, with strong experience delivering projects in structured and hybrid environments, complemented by BCS Agile Scrum certification, enabling effective collaboration across Agile and Waterfall delivery models.
Recently completed SQL training, strengthening capability in data interrogation, insight generation, and evidence-based decision-making to support digital and transformation initiatives.
