Adediran Temitope

Professional Hotel Receptionist with hands-on experience in front desk operations, guest service, reservations, check-in/check-out, payment processing, and night audit within busy hotel environments. Skilled in welcoming guests, managing bookings, handling enquiries and complaints, preparing bills, reconciling revenue, and coordinating with housekeeping and maintenance to ensure smooth guest experience. Proficient in Opera PMS, OnQ, and Microsoft Office, with a strong focus on customer satisfaction, accuracy, and hotel standards.

Front of House Assistant - Turing Locke Hotel - Cambridge

(2025-02 - 2026-05)

• Handled guest check-in and check-out efficiently, ensuring a warm welcome and smooth departure experience.
• Managed reservations, room allocation, amendments, and billing accurately using Opera PMS.
• Responded to guest enquiries, resolved complaints professionally, and provided local information and hotel service support.
• Processed payments, issued invoices, and maintained accurate records in line with hotel procedures.
• Liaised with housekeeping and maintenance to ensure rooms were ready and guest requests were completed promptly.

Night Auditor - Ibis Hotel - Cambridge

(2024-09 - 2025-01)

• Completed night audit procedures, reconciled revenue, and prepared accurate daily reports.
• Handled overnight guest arrivals, departures, reservations, and enquiries with a professional approach.
• Processed payments, balanced tills, and verified billing records to ensure accuracy.
• Resolved guest concerns independently and supported hotel safety and security during night shifts.

Night Auditor - DoubleTree by Hilton - Edinburgh

(2023-01 - 2024-09)

• Managed reservations, room allocation, billing, and guest check-in/check-out using OnQ.
• Completed night audit tasks, reconciled revenue, and prepared reports for management.
• Handled guest enquiries, service requests, and complaints professionally to maintain guest satisfaction.
• Processed payments and maintained accurate guest and financial records in line with company procedures.

Postgraduate Diploma - Hospitality (2023-09)

Bachelor of Science - Statistics (2015-08)