Adeel Naz

Senior Operations and eCommerce leader with 7 years of experience in the textiles industry, currently serving as General Manager for a £10–12 million turnover company. Proven track record of leading high-performing teams, managing end-to-end operations, and driving performance in a fast-paced, logistics-driven environment. Holds a Level 3 Diploma in Business (2019) and completed the ACCA Foundation Level – demonstrating strong financial awareness, cost control, and commercial acumen.

Now seeking a weekend-only role to bring leadership, operational excellence, and reliability to weekend operations. Fully available Saturday and Sunday.

General Manager - Sartex Quilts and Textiles - Rochdale

(2022-01)

Lead and manage daily operations for a £10–12 million turnover business, overseeing teams across warehouse, dispatch, logistics, and customer service.

• Accountable for operational planning, resource allocation, and staff scheduling to meet daily service targets and customer expectations.
• Drive cost control, productivity, and efficiency improvements across all departments.
• Ensure full compliance with health and safety regulations, conducting regular checks, incident reporting, and staff training.
• Lead team engagement and development through 1-2-1s, team talks, and performance management.
• Analyse operational data to identify trends, improve performance, and reduce costs.
• Manage stock control, inventory accuracy, and order fulfilment processes.
• Responsible for customer complaint resolution, investigations, and service recovery.

eCommerce & Sales Operations - Sartex Quilts and Textiles - Rochdale

(2019-01 - 2022-12)

• Managed product listings across Amazon, eBay, and custom websites.
• Oversaw order processing, dispatch planning, and customer service.
• Managed PPC campaigns, pricing strategies, and promotional activities.

Warehouse & Distribution - Sartex Quilts and Textiles - Rochdale

(2019-01 - 2022-12)

• Supervised warehouse operations, including stock intake, storage, and dispatch for UK and international customers.
• Maintained accurate inventory records, conducted regular stocktakes, and ensured health and safety compliance.
• Coordinated with logistics partners to optimise delivery routes and reduce service exceptions.

Level 3 Extended Diploma - Business (2019-01)

Foundation Level - Business Accounting, Financial Awareness, Legal Compliance - ACCA (2019-01)