Gary Coates

Dedicated Senior Service individual with over 18 years' experience in the vehicle industry

Glengormley, Antrim and NewtownabbeyMember since December 5, 2025

Working knowledge and experience of automotive products, repairs, and partsStrong communication skills and the ability to translate customer needs to workaExcellent knowledge of computer programs including word processing and database Organizational skills including the ability to schedule appointments, meet with Exceptional customer service skills based on experienceFlexible and adaptable to change, able to work in a fast-paced environment whilsContinuing education and knowledge acquisition on the function and repair of newBasic mathematics skills to prepare and process bills and customer paymentAbility to communicate complicated automotive processes to customers who may onl

About

Dedicated Senior Service individual with over 18 years' experience in the vehicle industry.

Experience

Aftersales Manager - Peugeot Roadside Portadown - Portadown

(2025-12)

In current role, implemented new processes which were not in place beforehand such as photos, filing processes, RO numbers and clock in procedures for warranty audits, health and safety additional procedures, introduced a new filing system for employees for job cards, and introduced Autoview and Kerridge systems and provided training.

Adjusting diary for annual leave, sickness and staff welfare
Manage technicians and ensure workshop is running efficiently
Dealing with KPIs on a daily basis
Interviewing prospective candidates for new roles
Ensuring all staff are up to date with Stellantis procedures
Providing a fast track training to apprentices for air con and EV procedures
Provide customer service and deal with complaints
Use the system FOCUS including follow up calls. Current score is around 91%
Working along side the General Manager to prospect new and existing customer
Key holder

Multiple roles: Service Advisor, Mobile Service Van Controller, Marketplace Prep Centre Workshop Controller - TrustFord Lisburn - Lisburn

(2006-10 - 2015-12)

Held multiple progressive roles within TrustFord Lisburn over 9 years. Current role as marketplace prep centre workshop controller consisted of making sure all new and used cars go out accordingly to Ford standards. Also worked on all makes and models, implemented new tools for team, conducted extensive training, performed health and safety checks for Ford standards, ensured proper PPE at all times, controlled all parts for department, worked without a manager for 8 months handling customer complaints and various other tasks, tracked team hours and maintained daily tracker for bonus and wages.

Previous role as Mobile Service Van Controller involved carrying out mobile mechanics with contracts with busy couriers, ensuring vehicles were constantly road worthy and serviced up to date, planning night shifts, carrying out stock checks on parts on vans, raising and invoicing jobs, and maintaining monthly targets and trackers for bonus and wages. Earlier role as service advisor/New service department head at TrustFord Lisburn Centre Branch involved heading operations, responsibility for two technicians, workshop control, parts department and all customers booked in. New service department

Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Complete daily data quality checks on customer records, booking and satisfaction scores

Door Supervisor - Errigle bar and restaurant - Ormeau road Belfast

(2015-04 - 2016-04)

Ensuring that health and safety measures are met. Looking after the wellbeing of customers and celebrities.

Door Supervisor - ACE of Clubs (Belmont Hotel, Banbridge) - Banbridge

(2016-04 - 2018-01)

Ensuring that health and safety measures are met. Looking after the wellbeing of customers and celebrities.

Apprentice Joiner - Future Interior Trends

(2005-09 - 2006-04)

Making benches, fitting kitchens, counters etc.

Apprentice Joiner - ME Crowe

(2004-09 - 2005-09)

Making benches, fitting kitchens, counters etc.