Adele Wright

Highly experienced and organised Administrator and Team Leader with over 20 years’ experience working within busy healthcare and customer-focused environments. Strong background in coordinating appointments and clinical diaries, supporting clinicians and patients, managing confidential records, handling enquiries, maintaining accurate information and supporting the smooth day-to-day running of a busy healthcare practice.

Currently Head

Receptionist and Team Leader within a dental practice, with extensive responsibility for administration, diary management, treatment coordination, accounts, reporting, customer service, complaints and team support. Confident communicating with clinical professionals, colleagues and members of the public, often managing multiple competing priorities while maintaining accuracy and professionalism. A reliable and self-motivated individual who works well independently and takes ownership of tasks from start to finish.

Now looking to transfer extensive healthcare administration and coordination experience into a remote Operations Administrator position.

Head Receptionist / Team Leader at Smile Essential Dental Practice (2007 – Present)

Senior administrative and customer-facing role within a busy healthcare environment, supporting clinicians, patients and the wider practice team.

• Manage the day-to-day administration and coordination of a busy dental practice, ensuring appointments, clinical diaries and patient requirements are organised efficiently.
• Coordinate appointments and treatment schedules across multiple clinicians, balancing availability, patient requirements and changes to the working day.
• Liaise regularly with dentists, dental nurses, patients and external contacts to ensure information is communicated accurately and professionally.
• Manage busy telephone and email enquiries, responding promptly and appropriately while maintaining a high standard of customer service.
• Maintain accurate and confidential patient records and handle sensitive information in accordance with GDPR and practice procedures.
• Support clinicians with treatment coordination, including communicating treatment plans, arranging appointments and following up outstanding treatment.
• Manage patient recalls and follow-up systems, producing reports and monitoring outstanding actions.
• Take responsibility for accounts administration, payments, cashing up, membership schemes and following up outstanding accounts.
• Produce and maintain administrative reports, spreadsheets, records and documentation.
• Deal confidently with patient concerns and complaints, resolving issues where possible and escalating appropriately when required.
• Lead and support the reception team, helping to organise workloads, maintain standards and ensure the smooth running of the practice.
• Assist with staff procedures, practice policies, stock control, petty cash, filing and general operational administration.
• Attend and contribute to team meetings and communicate operational information to colleagues.
• Work independently, prioritising competing demands and making decisions to keep the practice running efficiently.
• Maintain a professional and approachable manner when dealing with patients, clinicians, colleagues and other stakeholders.
• Regularly manage confidential, time-sensitive and high-priority information where accuracy and discretion are essential.

Children’s Wear Retail Adviser (2003 – 2007)

• Provided professional customer service in a busy retail environment.
• Managed customer enquiries, payments and administrative tasks.
• Developed strong communication, organisation and problem-solving skills.
• Worked effectively as part of a team while managing individual responsibilities.

Accounts Clerk at National Car Rental (1998 – 2001)

• Supported day-to-day accounts administration.
• Processed financial information and maintained accurate records.
• Dealt with customer and account enquiries.
• Worked with confidential financial information and maintained a high level of accuracy.
• Managed administrative tasks within a busy office environment.

Dental Nurse / Receptionist at Mahoney & Barry Dental Practice (1993 – 1998)

• Worked within a busy dental healthcare environment supporting clinicians and patients.
• Assisted with reception and appointment administration.
• Communicated with patients and clinical staff.
• Developed an early foundation in healthcare administration, confidentiality and patient care.

NVQ in Customer Services

8 GCSEs – Grades C and above in Including English and Mathematics

– Rowley Fields Community College (1988 – 1993)