Programme Consultant at LittlePay (2026-01 – Present)
- Leading enterprise-wide CRM transformation, lifecycle automation, and operating model optimisation.
- Designing cross-functional processes, data models, and governance frameworks to support scale.
- Driving stakeholder alignment across Product, Commercial, Engineering and Operations.
Business Transformation, Change, M&A and Programme Consultancy at ALCM Consulting Ltd (2022-01 – Present)
Global Head of Change & Product at GC Partners (2024-01 – 2025-11)
- Built and scaled a new Product & Change function including hiring, frameworks, governance and delivery standards.
- Mobilised DIFC entity, delivering regulatory, operational, and commercial readiness.
- Led remediation of Hong Kong entity to strengthen compliance, operational controls, and risk management.
- Designed and delivered digital onboarding and CRM for Corporate and Private clients (HubSpot).
- Optimised Payments and Middle Office operations to improve throughput and reduce manual effort.
- Implemented Barclays Agency Banking and enhanced Mass Payments product capability.
Strategy Consultant at Alpha FX (2023-01 – 2023-09)
- Defined 12-month corporate strategy and enterprise delivery framework.
- Led customer and competitor insight programme to inform product and market decisions.
- Implemented global OKR framework to drive strategic execution.
- Built and hired a new Product team; introduced Product and Change governance.
- Delivered strategic initiatives to embed new frameworks and accelerate execution.
Head of Change & Programme Management at Vashi (2019-11 – 2022-12)
Retail & E-commerce
- Established the Change and Product function for a rapidly scaling retail/e-commerce business.
- Delivered full website replatform from Magento to Shopify.
- Introduced Agile methodology and end-to-end development lifecycle.
- Designed and implemented rapid product development process, reducing jewellery time-to-market from 6 months to under 1 month.
Head of Change & Product at Lumon (2019-11 – 2022-09)
FX & Payments
- Initially contracted to lead M&A integration of Earthport FX; subsequently appointed to lead Change & Product.
- Integrated Earthport FX and Foenix Partners; consolidated four acquired entities into one.
- Directed legal and financial consolidation and led full rebrand to Lumon (2021).
- Delivered strategic programmes for Pollen Street Capital including Corporate Portal, FinOps optimisation, and operating model redesign.
Change Management Consultant at Alpha FX (2018-06 – 2019-08)
- Developed corporate strategy, business plans, and product roadmap.
- Led launch of Alpha's first international office (Toronto).
- Delivered Alpha API product and implemented change governance.
Global Strategic Projects Director at Xe.com / HiFX (2012-06 – 2018-05)
- Built and led global PMO across three business entities.
- Supported sale of HiFX to Euronet (2013).
- Programme-managed acquisition of XE.com digital business.
- Launched North American business, exceeding growth targets.
- Delivered John Lewis white-label payments service.
- Led global migration of 100K+ Western Union customers to HiFX/XE.
- Delivered regulatory-aligned registration process generating £1.5m annual uplift.
Project Manager at Audi (2012 – 2012)
Programme Manager at Grass Roots (2011 – 2011)
contract
Programme Director at Initium On-board (2010 – 2010)
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Business Programme / IT Project Manager at Alpha Airports Group (Autogrill) (2005 – 2010)
Business Analyst at TK Maxx (2004 – 2004)
Business Analyst at Entertainment UK (1999 – 2003)
