Adi Khan
Head door man
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About
A confident and professional security officer. I have a lot of experience in working as head doorman and security and fire marshal. I am currently seeking a new position in the security sector. A highly organised and efficient individual, whose thorough and hard work has yielded excellent work. Recent achievements with my current employer is moving from door supervisor to a head doorman.
Experience
Head door man at Packhorse (2021 – Present)
- Responsible for ensuring all patrons were over legal age by checking ID
- Ensuring safety of all customers coming in and out of the bar
- Training any new security door supervisors on the job roles and responsibilities
- Checking all customers bags
- Ensure the environment is safe
- Escorting customers out of the building if they’re becoming difficult or violent
- Using problem solving skills to handle any disagreements and determining when situations warrant police intervention
Security and Fire Marshall at Unite Students (2022 – Present)
- Patrolling environment
- Keeping an eye on security cameras
- Hourly patrols of all 4 sites
- Looking after 4 sites during night shifts
Security Marshall at Farmers Boy (2020 – 2021)
- Marshalling during covid, ensuring all staff are staying 2 metres apart and wearing masks
- Training new marshals
- Ensuring all staff are working safely
- Maintaining and following safety procedures
- Communicating with staff members to make sure they understand rules and regulations
- Patrolling the building to ensure all covid measures are in place and are being followed throughout the night shift
IT Service Desk Analyst at EMBED Health Consortium (2018 – 2020)
- Providing IT technical support and request fulfilment to the eMBED account and all CCGs, GP Practice and non-CCG organisations.
- Taking phone calls, emails, and self-service.
- Providing first assessment of calls, and an accurate level of technical troubleshooting, maintaining high levels of first line fix whenever possible.
- Liaise with3rd line support groups and service providers to co-ordinate service restoration
- Record, prioritise, triage, troubleshoot, monitor, and accurately assign tickets to other technical support teams when necessary
- Escalating issues and alerting service desks team leaders when applicable
- Being aware of service and quality level targets, assist in meeting them
IT analyst, First Line Support at Lloyds Banking Group (2016 – 2017)
- Presenting a professional and friendly first impression of the firm to all visitors and clients
- Managing incoming phone calls and mail and dealing with customer complaints
- Working in a team along with working using my own initiative
- Also assumed the role of fire/health and safety officer for the entire office staff
- Logging call and using the company’s Incident Management Systems Axis and SMART/Remedy.
Education
A Levels in ICT and Business – Belle Vue Boys (2008 – 2010)
5 GCSE’s at Grade C+ in including English and Maths – Belle Vue Boys (2004 – 2008)
