Federico Gassama

Door Supervisor

Canterbury, City of Canterbury, KentMember since March 8, 2026

Customer serviceWarehouse OperatorInventory managementTeamworkLone workingProblem solving

About

Solid foundation in inventory management gained in a variety of environments. A confident communicator comfortable with teamwork or lone working. Current SIA door licence and 1st aid certificate. Used to shifts and unsocial hours. Committed to continuous personal development with demonstrated problem solving skills and a keen interest in aiding and empowering colleagues.

Experience

Door Supervisor - Whitehorse SSS Ltd

(2026-06)

Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
Greeted guests in a warm and friendly manner as they entered and exited the building.
Patrolled and checked facilities after business closure and assisted people with leaving buildings through designated exits.
Verified identification for authorised personnel and visitors to property.
Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.

Operations Assistant - Medway Coating - Rochester

(2026-02 - 2026-06)

Finishing or plating materials from containers through cleaning, preventing contamination of new materials.
Layering and coating cleaned metal surfaces with durable covering, preventing/delaying rusting and corrosion.
Verified quality and standards of finished pieces

Warehouse Operator - HR Go-Dover - Dover

(2025-04 - 2026-02)

Demonstrated dedication to health and safety with regular equipment and area checks to promote productivity and safety standards.
Improved warehouse efficiency by maintaining orderly stock locations in designated areas for easier retrieval.
Picked orders accurately, reducing instances of return or exchange.
Regular use of computer systems for stock maintenance.
Safely operated forklifts, pump trucks and power pallet trucks to unload, lift and transfer warehouse goods from pallet to lorry and vice versa.
Promoted good maintenance habits amongst team members through regular training sessions.
Secured premises at end of shift, ensuring safety of all areas.

Cleaner - Pass the Key - Canterbury, Kent

(2025-04 - 2025-05)

Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.

Customer Service Representative - Tesco Extra-Broadstairs - Broadstairs

(2021-12 - 2025-03)

Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Delivered exceptional customer service for increased repeat business.
Processed orders promptly ensuring a positive shopping experience for customers.
Contributed towards achieving store targets whilst ensuring adherence to service standards.
Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Participated in regular training to maintain up-to-date knowledge on company products and policies.

Waiter/Bar Staff - La Magnolia-Ramsgate - Ramsgate

(2021-05 - 2022-03)

Ordered/stocked beverage supplies, maintained availability of popular drinks.
Assisted with inventory management, streamlined restaurant operations.
Optimised workflow in busy periods through successful coordination with kitchen staff.
Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Remained calm under pressure, and able to resolve customer queries efficiently.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Followed health and hygiene standards when handling food and cleaning restaurants.
Followed health and safety regulations for maintaining safe working environment.

Vegetable Picker - Invicta Produce-Manston, Kent - Manston, Kent

(2021-02 - 2021-12)

Handled fragile crops carefully, reducing wastage in the field.
Sorting, grading and packing to order whilst maintaining freshness.
Maintained clean work area with regular cleaning schedules.
Attended training sessions regularly.
Communicated clearly with picking team to maintain positive working environment.

Agency Worker - Agency worker - Broadstairs, Kent

(2020-03 - 2021-03)

Worked at several well known retailers as a stock assistant.
Upheld company policies and procedures consistently for maintained standards of operation.
Restocked returned items back onto correct locations on supermarket shelves swiftly after checkout cancellations.
Also worked on salad vegetable line picking and packing.

Electrical fitter - Marzoratimpianti snc - Como, Italy

(2019-05 - 2019-11)

Identified and resolved software issues, enhancing printer performance.
Repaired major printer faults to restore services swiftly.
Resolved printer malfunctions for improved user functionality.

Machine Operator - Roto In - Veniano, Italy

(2010-01 - 2018-11)

Tested newly installed or repaired equipment to guarantee satisfactory operation.
Troubleshot mechanical issues, minimising downtime.
Monitored gauges and dials, ensuring optimal operation conditions.
Conducted quality control checks, maintaining high product standards.
Operated heavy machinery to increase production rate.
Identified and resolved machine malfunctions for enhanced productivity.