Adil Shahzad

I am a hardworking and enthusiastic individual seeking full time employment. I am a quick learner and would love to work my way up in a challenging environment. I have strong organizational abilities. Communication is important to me because I would like to improve in my communication skills. I hope the opportunity would be granted to me to prove my capabilities.

Security Officer - SGL Security

(2023-01 - 2025-01)

Focuses on physical security, including patrolling, access control, and incident response. Worked in various settings, such as office buildings, retail stores, residential complexes, clubs and bars, events.

• Responding to alarms, emergencies, and disturbances.
• Taking appropriate action to de-escalate situations and ensure safety.
• Reporting incidents to relevant authorities.
• Enforcing company security policies and procedures.
• Ensuring compliance with safety regulations.
• Maintaining accurate records of security activities and incidents.
• Preparing detailed reports as required.

Customer Service Representative - HBL Bank

(2020-01 - 2022-01)

• Delivering information about the product and services.
• Answering queries and concerns about the product and services.
• Processing orders and transactions.
• Resolving issues and complaints.
• Collecting customer feedback.
• Tracking customer service metrics.
• Responding to customer reviews.
• Working as part of a team.
• Handling customer administrative tasks.
• Providing proactive customer outreach.

Customer Service Representative - UBL Bank

(2019-01 - 2020-01)

• Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards.
• Check on the status of customer accounts and track checks and payments.
• Review and explain account charges.
• Assist banking customers who are victims of fraud, theft or identity theft.
• Assist customers with replacing lost or stolen credit or debit cards.
• Assist with address changes.

Sales and Business development - JAZZ

(2013-01 - 2015-01)

• Analyze target markets and develop sales leads and materials.
• Make phone calls or send emails to contact prospective customers.
• Educate consumers on product features.
• Handle payments and close transactions.
• Complete daily, weekly and monthly sales reports to use for developing sales plans and programs.
• Plan and forecast sales goals.
• Perform inventory and stock products if working in a retail environment.

BA Degree - Physics - University of Education in Faisalabad (2015-01 - 2019-01)

DAE qualification - Electrical - University of Technology in Lahore (2010-01 - 2013-01)

Matriculation qualification - Science - Faisalabad board (2009-01 - 2010-01)