Aditti Mandrekar

With over 13 years of experience in banking operations and customer relationship management. Expertise in Anti-Money Laundering (AML), Fraud Prevention, Auditing, and Compliance. My goal is to utilize this extensive background to enhance organizational success by ensuring regulatory compliance, conducting meticulous investigations, and fostering seamless collaboration across departments.

I am driven by a commitment to maintaining error-free operations and thrive in environments where I can demonstrate my professional skills, interpersonal abilities, and self-motivation.

Customer Support Officer - UBL (United Bank Limited)

(2023-06)

• Manage client relationship with regards retail business and handling of day-to-day queries and transactions. Processing all correspondent banking payments within prescribed deadlines and ensuring AML procedures are always adhered to.
• Verifying all aspects of CIP and necessary account opening documents accordance with KYC, screening entities, IBOs, Key account managers and UBOs by using Lexis Nexis, RDC and PCR.
• Conducting due diligence in attempts to find background information of onboarding clients, Data gathering, reviewing, and discounting for all low, medium and high-risk entities.
• Detail review on PEP and Sanction exposure and apply the methods of discounting for global jurisdictions. Reviewing of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on clients and counterparties, in line with the firm's requirement to comply with global AML regulations.
• Work closely with Business as first line advisor (Business Support) in financial crime (AML, Sanctions, Anti-bribery, Corruption and Adverse news) and KYC requirements and procedures along with regulatory and KOP requirements.
• Handling of Death cases and processing them with due diligence and KYC checks as and when required.
• Handling and resolving customer disputes and complaints with complete professionalism within TAT and submitting necessary reports to Compliance team.

Business Executive Operations - Axis Bank Ltd UK - UK

(2019-08 - 2023-05)

• Manage client relationship with regards retail business and handling of day-to-day queries and transactions.
• Handling of Death cases and processing them with due diligence and KYC checks as and when required.
• Handling of Buy to let operations by taking the MIS from backhand team passing of necessary entries and processing timely payments to Brokers.
• Handling complaints and resolving them within TAT and submitting necessary reports to MLRO.
• Build and maintain strong working relation with Corporate Banking and Operations team. Processing of transaction related to Corporate Banking. Generating time to time Interest advise/Closure of Loan account/Calculating of interest and ensure that client/company payments are received on time.

Branch Operation Manager - Kotak Mahindra Bank - India

(2017-03 - 2018-03)

• Authorization and handling day to day transaction.
• Ensure that service staff processes the transaction within TAT and do cross selling.
• Ensure reporting and Verification is done on time.
• Handling all audit related query and providing the audit reports and other requirements on time.
• Timely response on mails and Processes.
• To be alert on Critical areas (Locker/Cash/Audit/Processes).

Associate Service Delivery Manager (Remittance) - IndusInd Bank Ltd - India

(2016-07 - 2017-03)

Assistant Manager - (Teller & Personal Banker & Welcome desk) - HDFC Bank Ltd - India

(2007-08 - 2014-06)

Senior Executive - ICICI Bank Ltd - India

(2005-06 - 2007-01)

Bachelor's Degree - Commerce - Goa University

H.S.S.C - Goa Board