Adni Addow

I am a flexible, dependable, and hardworking individual with excellent communication and customer service skills. I have experience in both retail and IT support environments, where I developed strong problem-solving, technical, and administrative abilities. I am confident, professional, and enjoy helping people — whether face-to-face or over the phone. I take pride in delivering excellent service and maintaining a positive attitude at all times.

First Line IT Support at Globalnet (2023-08 – 2025-05)

Provided technical support to staff and customers via phone, email, and in person. Resolved issues related to Microsoft 365, Outlook, Teams, and general hardware/software. Logged and tracked support tickets through helpdesk systems.

• Provided technical support to staff and customers via phone, email, and in person.
• Resolved issues related to Microsoft 365, Outlook, Teams, and general hardware/software.
• Logged and tracked support tickets through helpdesk systems.
• Maintained excellent customer service by communicating clearly and efficiently.
• Assisted with system updates and troubleshooting network connections.

Retail Assistant at Primark (2022-04 – 2026-02)

Delivered excellent customer service by helping shoppers and handling enquiries. Operated tills, processed payments, and maintained stock displays in a fast-paced retail environment.

• Delivered excellent customer service by helping shoppers and handling enquiries.
• Operated tills, processed payments, and maintained stock displays.
• Worked in a fast-paced retail environment while meeting store targets.
• Supported team members to ensure smooth day-to-day operations.
• Gained strong communication and multitasking skills.

Sales Assistant & Customer Service at Kiin's Store (2021-09 – 2022-04)

Helped customers with purchases and enquiries in-store. Improved social skills and confidence through regular customer interaction.

• Helped customers with purchases and enquiries in-store.
• Improved social skills and confidence through regular customer interaction.
• Maintained a friendly and professional atmosphere to ensure positive experiences.
• Supported team members with daily store operations.

Bachelor of Science in Computer Science – Brunel University (2025 – 2028)

BTEC Applied Science Level 3 in Applied Science – College of North West London (2022 – 2024)

AS Level in General – Maina Wajigi High School (2021 – 2021)