Ahdam

A diligent and compassionate Helpdesk administrator with a hospitality background. Proficient in organising and multitasking high volumes of work while maintaining the standards set by the company.

Decision

First. Having shown great skill in processing a substantial amount of work varying from applications to emails, which was kept within SLA times, leading to praise from senior management and to be put forward for a Trainer role, while unsuccessful, continued to provide exemplary service towards the team and outstanding service to querying customers.

Helpdesk Administrator - Decision First - Leeds, West Yorkshire

(2022-05)

• Assist customers with troubleshooting for improved user experience by telephone, email or messages via company's website.
• Liaised with IT department to escalate complicated issues, ensuring quick resolution times.
• Review applications for solicitors to join lender panels for their conveyancing matters.
• Ensure application queues are kept within SLA's and maximum wait times to review applications are less than 7 working days.
• Responding to messages and emails promptly while maintaining professionalism.
• Provided with opportunity to be promoted to Trainer. While unsuccessful, continued to offer support to colleagues with their queries.

Crew Trainer - McDonald's Corporation - Bradford, West Yorkshire

(2020-01 - 2022-05)

• Greeted customers warmly and provided friendly service to customers.
• Reinforced hygiene and food safety procedures enforced by company.
• Complete customer orders concisely, so it takes less than 100 seconds to complete one order
• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed numerous tasks despite facing issues of staff retention and fast-paced environment, which was not left unnoticed by senior managers who praised ability to adapt during these times and deliver on results despite short deadlines
• Promoted from Crew Member to Crew Trainer due to strong work ethic, and assisted in training new crew members while providing constructive criticism for them to improve.

Bachelor of Arts - Film and Television Studies - Leeds Trinity University (2016-09 - 2019-06)

A-Levels - Beckfoot Academy (2014-09 - 2016-06)

GCSEs - English and Maths - Beckfoot Academy (2013-09 - 2014-06)